Ellesmere, United Kingdom
Oakleigh Farm, Welshampton
N/A
+44 7812769057
Booked for a weekend on AirBnB. Nice place, but that's it. Couldn't decide what was worse - the "customer service" (ha) or their spelling. Oh my. What a pair of nasty money grabbers. Just don't bother, you'll be glad.
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This stay was a total shambles from start to finish! We booked via Home Away and received a call a week later to say the place we booked was already booked and they had to move us to another of their properties on site. We accepted as it was such short notice. We were then asked last minute to swap from Saturday - Saturday to Friday - Friday. So we made arrangements with our car hire and work to accommodate Keith's request. His request came with a promise of a meal to apologise for the late notice and mess up. We later found out that this was only a main course and when the receipt was given to Keith he commented on us eating "the best on the menu" - 2 of our party of 4 had burgers?! (this still hasn't been paid for!!) When we arrived, we were told that the place we were moved to couldn't be used as we had dogs (which we were very clear about in our booking and specifically searched for "dog friendly" accommodation). This seemed a problem and made us feel awkward when arriving with our dog! So we were now back in the original booking that was "double booked"?! We enjoyed our stay, albeit noticing the hot tub has a camera facing it and the pool table you had to pay 1 per play! Keith has left us a bad review saying we left the place a state (with terribly worded messages that aren't entirely understandable) but we can categorically say the place was left as it was when we arrived, other than slept in beds and used towels! Apparently our dog ruined the place!! (attached is a photo of our terribly behaved dog!!!) Utterly disgusted with the whole experience and treatment from Keith. He's rude, unapologetic about his mistakes with bookings and seems to be running what can only be considered a scam. I would avoid booking at all costs!!
Hi Keith, You seem to be avoiding me at all cost! My emails, Text, phone and you deleted my message on facebook. Pls let me know when I will get my money back, thats all my family wants.
I advise not to book if you are doing so for the hot tub because it is disgusting. The host charges a substantial cleaning fee but will try to get more money from you for things like unwashed dishes. You have to take your own bedding including duvets and pillows which is included on the booking but then you get a message saying to bring your own. The host is rude , doesnt acknowledge any problems, turns the facilities off before you need to leave eg electric and then tries to blame you for everything. If you dont cover yourself by taking pictures of the property before you leave ( which luckily we did ) the host will make up damage and try to falsely charge you for it. We actually ended up getting a partial refund from airbnb for all the inconveniences.
Keith the owner couldn't organise a piss up in a brewery, muddled up the booking and asked us to move to a different house assuring me it was just as good, then we get there on the day and he decides that due to us having dogs which he knew about moved us again but only once we arrived, this combined with a pool table you have to pay for and cameras on the hottub, left us feeling like we were in the midst of a wierd and frankly odd couple, avoid at all costs
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