Ellesmere Port, United Kingdom
86 Whitby Rd, South Wirral,
N/A
+443457888444
Awful! Replacing people with machines, being pushed to use them even if you'd prefer counter service & now TWICE those machines have swallowed hundreds of my money and retained all the notes without crediting my account! You then are expected to que anyway to use a cashier to explain the machine has snatched your cash! People can't wait all afternoon for their money to be credited because there's no actual staff to help you!! Currently looking to switch, it's been over an hour and still no one has credited my own money back to me. This branch is a joke!
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On the 2 occasions I have been to this branch I have dealt with such amazing staff members who were incredibly friendly and welcoming, and they were able to help me with what I needed. I am very pleased with the customer service here from my experiences, and speaking to people for me is quite anxiety inducing so I am very glad with how kind the staff were to me.
Been with Nat West for many years now , always been happy with the service that was until technology took over , whereas there were several teller's at the counter we now have TWO, and God forbid if one of their computer;s go down. this has nothing to do with the staff at the branch who are friendly professional and always,s helpful , in MY opinion it has something to do with some moronic penny pinching [ person ] think on the lines of Alex Cruz the B.A. boss , so now after 8 minutes on the phone to ask ONE simple question i have give up , technology , no thanks.
All staff members were very friendly and helpful.
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