Ellesmere Port, United Kingdom
1a Cambridge Rd
N/A
+44 1517925682
I was going to let a property from these people put down a deposit but then due to vulnerability during lockdown i couldn't move they said although i didn't sign anything because i said I'd take the property my word was legally binding to a contract so i couldn't have my 600 holding back they then said i could have it back which pleased me as their word was also legally binding but then they recanted said they could even charge me a further 6 months rent threatening me they could charge my guarantor who also hadn't yet signed anything and is a pensioner!! Then they proceeded to block my phone number and any form of communication. Absolutely disgusting my landlord still needs to sell my current property after lockdown so i now have no deposit to find anywhere else I'm fuming if i could give less stars i would disgraceful!!
like
Absolutely shocking service... past employees where rude and unprofessional on every level .. simple tasks never completed. Got questioned about social media status’s I’d posted on my personal page about the agency So clearly stalking me ... new staff members took over and tried to correct bad workmanship (Daniel ) who I must say did try his very best and his communication was ten to none.. if anything he felt awful for my situation ... but again he has now left, I can only imagine us clients are bk at square one ... let’s hope Samantha doesn’t take over again as I refuse to communicate with such snotty unprofessional staff when in reality my landlord pays her wages !
Phoenix Rentals have managed my property for 5 years. Over the last year they upscaled which led to a few minor teething problems. This transition is now over and the results are hugely positive. The current team at PR provide the support I need as a 'hands off', remote landlord. In recent months, they have proven themselves highly efficient and have pro-actively brought my property up to the latest regulatory standards demanded by local authorities. The whole team deserves credit, especially Daniel who has been the key to improving communication. I have given them 5 stars for their renewed enthusiasm & energy over the last 6 months.
Daniel is really good at letting you know what’s happening with the maintenance side of things and chasing jobs up when needed
I would highly recommend phoenix rentals to anyone Very nice and easy to communicate with especially Daniel the maintenance manager thank you so much for been so professional ,helpful and polite .
Very poor customer service. I have recently had my Letting Agency changed to Phoenix Rentals and their behavior had been far from professional. I had been asking Phoenix Rentals to have my contract updated as the terms of the contract had changed. The Director personally emailed me twice and assured it would be done but both times had gone back on their word and told me to consult a solicitor.
I deal with Pheonix rentals on a daily basis, my contact is mostly with Daniel, who heads up the maintenance for the Wirral. As a contractor I can firmly say that they go the extra mile to keep there properties in check and would recommend Phoenix to tenants and landlords.
Phoenix rentals has been a great agency to let with from start to finish of the tenancy, I'd definitely recommend them.
Deli
The best companies in the category 'Deli'