Ellesmere Port, United Kingdom
Chester Rd, Whitby
$$$
+44 1513565089
N/A
Outdoor seatingTakeawayDine-in
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerFoodFood at barSpiritsWine
Went for an outdoor, lockdown easing, meal with the family. Everything was smooth and efficient. Staff were very friendly and helpful and the food was great. Hope to go back again sometime soon. Thanks
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Lovely food and staff.
Great service. Felt safe as they are on top of all the Covid restrictions. Food was lovely and a great vibe all around.
Lovely pub great atmosphere, they have managed the new covid rules to the letter however,some of the bar staff need to go on a refresher course for customer services. Yesterday (Saturday) we tried to book an early evening slot.the website said limited spaces pop down, so after we had been shopping, I called in to manually book , I have been a regular at the woodland for 11 years, my husband for 40 years . We were greeted by Terri all good so far , I tried to make a manual booking only to be told ,we're full I told her the website said to pop down only to be laughed at which I thought was very poor customer service .however that was that so we just went home to put our shopping away , I had expected her to say come down when you're ready and if we can accommodate you we will ,which is fair enough .we went there tonight early evening we had booked to be greeted by a lovely young lady called Jessie, she served us with a smile and apologised for the delay in our drinks arriving , the wait was minimal. she was polite and professional. However, the bar person from the previous night was serving food, she dropped a knife turned round looked at it and carried on walking, we were there for at least another half an hour, she didnt come back to pick the knife up ,!!! surely Health and safety rules state that a knife on the floor leaves a vicarious liability to persons sitting in the surrounding area . Shocked at the way one person can give such a bad impression of a usually professional establishment,
Great place and was very nice to have a drink outside with friends after the lockdown
had a very mixed experience here over years. sometimes food isnt cooked great, sometimes its fine. beer tastes good tho and its generally trouble free
Lovely pub to enjoy a meal with drinks, visited with family last week for an outside meal food was lovely, service was 10/10 from Dave & Natalie, outside was very busy but the atmosphere was great, makes a big difference when the sun is shining !!!Looking forward to a night in the pub next month once we are all allowed.
Poor service, the food was under cooked and cold yet when we raised the concern we was told we should have come to the bar, that was after being told to stay at our table. Not enough cutlery or napkins, kept taking the ordeelr to the wrong table, steaks served without sauces made to wait then it come freshly out of the microwave, the group food was not served together. The mixed grill was at best mediocre but worst of all cold and undercooked the steak was cold as if it had come out of the fridge and flash cooked. Note to the guy who we spoke to who I think was a manager, don't have a cigarette then serve customers it smells disgusting and secondly if customers are raising a point don't turn it round and blame them.
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