Elmhurst, United States
747 Church Rd f3
N/A
My 97 yr old mom needed oxygen to travel to the doctor tomorrow so I called this morning and requested 2 replacement tanks and told the woman of her appt. At 10 am tomorrow. She said she would pass the request on and someone would call us back. At 4:40 pm we had not heard back so i called a second time and it went into voicemail so i left a message.to call re our oxygen need. It is now 4 hrs and 30 min later and still nothing. I told mom to call and cancel her Dr Appt since we are not sure if she has enough for the round trip. Worst service for a critical need ever. I am reporting them to our health provider to see if there is a reliable company to back us up.
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If we could give them 0 stars we would. Don't know why the VA changed from Total Health. Rotech has scheduled twice with us and never called or showed up for either. I had to call them. Unable to contact the driver while I was on the phone, I soon got a call back from the lady and we now have a scheduled appointment for tomorrow. We will not sit and wait all day again that's for sure. Not a reliable company for sure.
If it would let me I would give no stars, they don't deliver what is promised and then don't make any effort to get out the right product, your health are peace of mind means nothing to them
This company repeatedly told me could deliver my needed medical device, and on the day they were contractually obligated to preform that task they lied to me until they were forced to admit they didn't have the product and wouldn't be there less than an hour before they were supposed to arrive. I took some time off from work, rushed home to be available, and made every possible effort to facilitate this delivery. Despite this I was lied to repeatedly, received no apology, and still do not have my needed medical device.
White van lettered with the name rotech driving like a maniac in a heavy snowstorm tonight in skokie. If you're out on the roads anywhere by this guy, be warned
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