Elmwood, United States
1301 N Al Davis Rd
N/A
+1 5047376677
I've read a very poorly written, negative review about this business that made absolutely no sense to me at all, so I'd like to share my personal experience with Jeff (Santangelo's Collision) over the years. My coworkers, my family, my friends, and myself have used this shop for multiple vehicles, RV's, motorcycles, watercrafts, and pretty much anything and everything else that could use body work or mechanic work. Absolutely NOTHING that he's ever done for us has left us less than 101% satisfied and confident in his work! Truthfully, I've never met a more honest "car guy" in my life (I've never trusted salesmen or mechanics in any capacity)! When it came to letting me know exactly what needed to be fixed, how to properly fix it, and what the most cost efficient way to do it would be without affecting the integrity of the job itself, his communication was top notch! Jeff has always kept me informed from the minute my vehicle went into his shop, until the minute it was 100% completed. He has proven to us, time and time again, to be an honest guy, with a small local business, that takes A TON of pride in everything that he does for his customers! If there was ever any issues, he makes it right without hesitation! As I've said, we've literally referred friends and family as customers to him for years and I've never heard a negative thing about him, before or after their work was done. I'd recommend him for as long as the doors are open at Santangelo's Collision! You have those customers that will throw a shop's name in the dirt because they cannot be pleased and will never be pleased, unless they're getting something for free! It's unfortunate, but it's true! Go see it for yourself, you won't be disappointed!
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Bringing my car to this shop was the worst experience of my life. I’m writing this review today so others don’t make the same mistake. I was told by the owner of the shop at the end of this experience that they don’t do time frames and can’t give an estimate of how long it will take. I felt like I was overcharged from the beginning no prices were ever exchanged till the second time I brought my car here when I made it clear I needed a quote not just being told I’d be taken care of. This was all after I waited with my messed up car for a week for my second appointment Monday morning after the car just got out of his shop and had to go back for the same issues. The car sat outside his shop for days end until Friday I finally received a call with a quote to fix the same issues that I brought it there for at first and more at this point. When I made him break down the quote was when he explained he was charging labor to fix the same things I was charged for originally. I’m sure if you had all the time in the world Jeff would be able to take great care of you. But if you want your car back in a timely manner I suggest you bring your business else where.
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