Ely, United Kingdom
57 W Fen Rd
N/A
+44 1353615535
Terrible service! Booked and End of Tenancy Cleaning with them, paid 288 for the cleaning of a 2 bedroom flat with a balcony. I hired C & C Cleaning Services because the letting agent recommended them to me, and I wanted to be sure that there would be no problems (as I would already be living abroad when the cleaning took place). Well, so the cleaning took place, and a few days later I receive an email from the letting agent saying they would charge me 30 extra because the cleaning had not been done properly (actually the charge was 60 but the landlord decided to only charge me for half of it). The check out report included pictures (attached) where... well, see for yourselves!. They hadn't even cleaned the balcony, and the rest of the apartment had excess dust in all the rooms. Hair in the sink and the shower... a complete and utter shame. Having paid 288 to ensure the cleaning would be done to a professional standard, I really felt ripped off. But what's even better: one would think that C & C Cleaning would at least have had the minimum degree of professionalism to compensate me and pay for these 30. Well, you'd be wrong. They didn't. When I requested them to do so, they didn't even answer my email. C & C Cleaning blamed the letting agent for not having given them the chance to visit the flat again to complete the cleaning. The letting agent said that they are busy and can't be managing re-entries in the properties when cleaning agencies don't complete the work properly the first time. All in all, both the letting agent and C & C Cleaning expected ME to pay for their lack of reliability and professionalism. Luckily, finally the landlord agreed to waive the charge and return me the remaining 30 from my deposit. But, as far as C & C Cleaning is concerned, I would have ended up paying for their inability to provide a minimally decent cleaning service (for 288 I expected much more!). So you're warned.
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I'm very happy with the end of tenancy clean that C&C did for us in Ely. They are thorough and very professional, and cheerful and flexible! Our cats had left a lot of fur on a very cheap carpet and all of this was deep cleaned away. I think the house was left sparkling clean and they put in a long day to get it done. Highly recommended!
C & C Cleaning Services are my far the best cleaning service I have ever used. They are extremely professional, friendly, and reliable. Most importantly, they will leave your house looking as good as new! I cannot recommend them highly enough!
We at Camb Construction Ltd are a property developer. We use C&C Cleaning Services for all of our builder cleans on completion of building work in preparation for either the sale or let of the property. I find their service to be very friendly, professional and thorough. The value for money is excellent and they offer the best prices for the jobs. I have had no complaints and will recommend their services.
I have run a relocation company in Cambridge for 15 years and have found C&C to be one of the best end of tenancy cleaning services I have ever used or recommended to my clients. Nothing is too much trouble. They are responsive, thorough, efficient and reasonably priced. A truly excellent cleaning company!
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