New Braunfels, United States
1312 Common St #404
N/A
(830) 629-0600
This place is amazing! They are always so nice and try to accommodate as much as possible. If something comes up they call you right away and offer suggestions! The way businesses used to be!
like
This shop placed an order for our products almost 9 months ago. They never paid for the goods. I called numerous times and left messages, but they then stopped accepting calls from my number. An employee said they knew they owed us, and would pass it on to the owner. Totally unprofessional business. Based on other reviews, my opinion is accurate.
Had a wonderful experience. Got my items back in a timely manner and great quality of work. The owner was so nice, we will continue to go with embellish for any embroidery we need done in the future.
Embroidery looks fabulous! I had a color in mind, the person I worked with showed me one that worked better for the color I wanted. We went over the fonts together. She showed me the ones that would look best for the fabric, color, and occasion. The turnaround time was great. It makes me want to have something else done...now!
Such a wonderful store in the heart of new Braunfels. This store is such a great find if your looking for a nice personalized gift or even a treat for yourself. They carry a great line of items all of which can be personalized. They have great boutique baby items perfect for a shower gift. Yeti cups that can be personalized. The owners are so kind.
Very upset with the service here. Took over a month to get 4 hats monogrammed. Called each week checking up on them only to get the same run around story “oh we’ll check on that”, finally got the hats back and the lines are good, but they didn’t take the time to size them correctly or center. Logos I provided are way too small on the hats. Also, 4 hats cost me 160. They won this time, definitely will never go back there though.
I'm not in the business of writing reviews but I also know what kindness and customer service looks like. I ordered a cup with vinyl print and the vinyl was already peeling by the time I took it out of the bag. Also, I ordered the vinyl print to say "Thank you for your service" and when I picked up the cup it said "Thank you for YOU service" -- I wouldn't have been so upset if they lady would've offered to fix it but she just looked at me and said "Well I was here when you ordered it AND they asked if you wanted laser" and that vinyl is very delicate that it's going to come off easily. I'm sorry but I understand mistakes and misspelled words but I DO NOT understand rudeness. I would not recommend this place nor refer anyone to Embellish.
I ordered a JonHart gift here about 3 weeks ago now and have yet to receive it. I was promised by the staff that the order would be ready for pick up in 2 weeks and it was GUARANTEED to be in on time for Christmas. I called the shop today asking when my order would be ready for pick up now that it is an entire week late and they refused to tell me where my order was. I then called JonHart hoping that they would be able to give me a little insight on what is going on and they told me that they are no longer hot stamping products until January 15 (due to holidays) and that all of their vendors were notified about this weeks in advance. Needless to say I spent over 100 at this particular shop because they guaranteed that my gift would arrive long before Christmas and now I am out of a gift until after January 15 due to poor communication and blatant lies from the staff.
Deli
The best companies in the category 'Deli'