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Embroidery Central

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Burnsville, United States

embroidery.com
Embroidery shopPromotional products supplierScreen printer

Embroidery Central Reviews | Rating 3.7 out of 5 stars (5 reviews)

Embroidery Central is located in Burnsville, United States on 14051 Burnhaven Dr #101. Embroidery Central is rated 3.7 out of 5 in the category embroidery shoppromotional products supplierscreen printer in United States.

Address

14051 Burnhaven Dr #101

Phone

+19528981777

Open hours

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R

Rod Clarkson

Arlene is great to work with! We have given Embroidery Central several large projects, which were delivered as ordered and ontime.

G

Geoff Wyatt

I dropped 3 jackets off to have 2 small embroidery pieces done to each jacket. That was on 11/20/18. Today, 12/28/18 (38 days later), the owner calls me to tell me that not only do they not have the equipment to do one of the embroidery requests, but also that they had lost one of the jackets I had dropped off. He stated he realized it before now, however it had slipped his mind to call me and tell me this. He then proceeded to tell me that they had lost one of the digital files I had previously paid for to have created to the proper format. When I asked him how it happens that a file gets lost, he stated that one of the staff usually delete’s the files when they’re done with them; Wait – I paid for the file to be created in the first place and you delete them leaving me only one option - to pay to have it created again?!? When I asked why it’s taken so long to get back to me, he told me “We got really busy with some big orders and yours fell through the cracks”. No apologies, no “I’ll give you a price break since it’s taken so long” – nothing. He called me at 1pm. I asked how long they were open so I could stop by and pick up my items to take them somewhere with competent people and he told me they were closing at 3pm and won’t be back until 1/2/19 and I could come by then and pick up my, now 2, items since they have lost one of them. Apparently only “big orders” are a priority for Embroidery Central. Who runs a small business like this?? I went there specifically because they were a small business and I like supporting non-corporate businesses. I own a small business myself and I WOULD NEVER treat one of my customers like this.

A

Alex Niemer

We had a phenomenal experience working with Embroidery Central. Arlene was a huge help in getting our items ordered. She was extremely helpful we brought coats to be embroidered by them and they not only had a quick turn around for us but they also were able to think on their feet when we had an issue with the company the supplied the coats, they quickly found us a new vendor that was close by and within 24 hours they resolved it. They were extremely helpful and understanding. Its hard to find good customer service these days but if you need anything embroidered head over to these guys not only will they do a good job on your embroidery but they will be fun and easy to work with. Thank you for all your help Embroidery Central.

J

John Oliva

Rick went the extra mile to have a jacket embroidered while I waited! Awesome work, done fast!

C

Chase Williams

These guys always get my stuff done fast and the quality is the best I have seen. If you need anything done, I would definitely give them a try!

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