Emmen, Switzerland
Neuenkirchstrasse 3
N/A
+41 2894050
Great overall experience. The service was very nice and the room was better than expected. The hotel respects all COVID-19 measures, and it was a very safe stay. Good breakfast and they have a free parking right in front of the main entrance. We visited with our car and it was very easy to find. Also, it was close-ish to the highway so it made it easier when we were planning our visit routes in the area.
like
Good hotel, we had a pretty big room which was clean. Good location.
Be careful ! While check-in, the owner would like to do COPY from credit card ! (He talk me that it's for security if i broke something in room) Because the reservation was done and ready payed, we can't refused it without to lost the night room value. Finally we no have the room that we ready payed.
Stayed here 3 nights. Pros: the rooms were comfortable to sleep in and we had control of the AC unit. Cons: management seemed very micro-managy. 1) We needed an extra roll of toilet paper and it seemed to be an ordeal for the front desk worker to go find one. He kept explaining the cleaning staff is supposed to replace it and that we should have another one in the room. "Yes, we know, and we still needed another one because it was used up.." 2) Then, the next day, my parents and I left to get some supplies from the grocery store and my sister was taking a nap in our room. Someone from the staff seemed to think we all were leaving, and left the key in the room; wasting energy (keycard used to power room). Staff member knocked on the door and woke my sister up, and seemed surprised someone was still in the room. Said "oh, I was checking on the lights," then left down the hall. 3) Lastly, there is a sign in each bathroom for the large fines/costs of damaged carpets from bathroom showers overflowing (photo attached). My parent's bathroom had a shower with poor layout and lack of a proper closing shower door. Without towels on the floor it definitely would have leaked out to the carpet. Talk about setting guests up to fail. Overall: just got bad vibes from the management staff and general setup of the rooms. After a couple poor interactions, I was just left a general distrust with the staff. The beds, the AC, the free breakfast, and the breakfast servicr and cleaning staff were all courteous and great, so I dont want to be too harsh. 2 stars.
The receptionist try to do copy from your credit card while check-in. If you don't accept, he request 200 chf in cash money.
We stayed there 3 days. It was excellent stay. Near to Luzern Station. You can reach to Luzern Station by bus. Bus frequency was good. Bus station was nearer to hotel by 5 mn walk. We had requested to allow us for 1 hr early check in as we were supposed to reach early. Check in time was 2:30 & we reach by 1pm so we had already requested them in mail so receptionist allowed us. Both the receptionist Michaela Kranmer & Regina Zurbriggen were friendly. Everytime whenever we were going out or returning to the room they always greeted with smile.
Quite. Friendly and accomadating staff. Very clean and comfortable rooms. Continental breakfast is well balanced. Close to # 2 bus stop, which means only 20 minute ride to downtown Lucern
A perfect hotel to stop if you are on a longer trip to your final destination.
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