Encinitas, United States
453 Encinitas Blvd
N/A
+17602067939
I’ve taken my puppy here twice and both times the team delivered such a caring, responsive, and thorough service. The second time was a same-day, they called us back with a cancellation slot to fit us in. The follow-up on the next day convinced me that they truly care.
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Took care of my baby( puppy toy rat terrier) they got her all fixed up and even got her shots that were due. And were able to see me the same day after finding a rash on my pup!!!the day after Christmas. They were so great.Thanks go out to them for helping out a worried mama when I was visiting home at Christmas.
Both but great things for Thrive Encinitas! The staff is super sweet and the doctors are very knowledgeable. They let me know what is important versus what I can wait for, they actually care about not overwhelming you and your pet!! 10/10
So helpful and friendly to me and my dog. Very informative about the care plan for my dog and super affordable.
The Thrive Encinitas location is less than a mile from our house and attached to the PetCO which we use as our main store. We visited twice with our Boxer, once to have them make a stifle cast for a brace and again for an exam for a new skin mass on Kali's foot. The vets have been wonderful at both visits as has the front office team member. Unfortunately, the systems and communications for the local office and how it links back into the central or regional location does not work. I know Thrive seeks to make quality pet care affordable however; based on our two experiences it makes them complicated. When you make an appointment you end up having to provide all the same info again ... and more, as the intake customer service who scheduled the appointment and local office records / systems seem to be different. In addition, there is an excessive amount of texts following making an appointment and many are redundant. During COVID we of course wait in our car, which is just fine however; the system Thrive uses can't reach you even though the correct phone number is confirmed (and texts are coming in to same phone). Lastly while some communications are excessive, important ones such as timely scheduling of a mass removal post cytology result are absent. We received the lab information last Sunday. I have called the office to ask for an estimate and scheduling and replied to the initial email yet - no response, no follow up, no removal. I just can't wait that long so have made plans elsewhere to remove this mass from our Boxer. I wish this location good luck and hopefully they can integrate and streamline their systems as they are a barrier currently. Again the DVM and front staff were great, it is the systems and follow up that is why we are moving on.
This vet is absolutely awful. We had one really great vwt tech named kaitlin but the rest of staff is extremely unprofessional. They don’t seem to genuinely care about their clients.
So happy I found thrive for my pets! So amazing and they even have a membership where they wave exam fees
Kari was incredibly helpful! She made me feel like my dog is in such safe hands. I am switching to this vet permanently. Thank you Kari!
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