Enfield, United Kingdom
1 Silver St
N/A
+44 3456021997
Wheelchair-accessible entrance
One of the worst for customers service. Very rude and unprofessional...
like
rubbish bank
Popped in this afternoon not long before closing time. Was dealt with by both the Lady on Customer Services (she has the patience of an Angel based on some of the previous conversation I heard - let her know!) & The Lady Cashier in a friendly, efficient manner. Also had a chance to catch up on the News & get a bit of Life back on my phone whilst I waited my turn. Result! Thanks a mil Ladies!
The staff works very hard and they are delightful. It is the people at the top who reduce the number of people on the till. One person has to do everything. It is the same everywhere in this country. Get the most out of one person and the hell with the workers and the customers. Make profit. Obey and worship the money god at all costs.
Really poor. I went in today for 10 am meeting to transfer bank account from 1 bank to another. I rang in the morning to say i will be 5 mins late to be then told when i get there after travelling an hour. They say the systems have been down all morning......hmmmm erm so why did any not let me know and he terminated the meeting...... how rude the least loyds bank could of done is let me know when i rang in morning so that I DONT WASTE MY TIME. Was gonna open an account now i never will with this bank.
Popped in today to deposit my fiances cheque, because he won’t have time till next week to get into the bank. Went to the till, where a blonde woman asked to put the card into the card machine ( already with an attitude) pin, then she asked if I am the card holder. I said no, it’s my fiance’s and she started telling me that I shouldn’t have his card and definitely his pin details. She asked if I have a lloyds account, but I said I am with barclays. I told her that he asked me to do it for him as he won’t have time! She said I need to go to the machine and do it there myself because she can’t help but I shouldn’t know my fiance’s pin number. She shouldn’t be working with customers and definitely not talk to people like that without reason, and not to mention I am 8 months pregnant and I didn’t go to the bank for joy and I didn’t expect to be treated like that. I went to the machine, but I wasn’t comfortable using it, so I asked the lady at the front who was really nice and helpful, showing me what to do on the machine till the end, which I was really greatful for.
Disgusting service by rude incompetent staff. Lloyds 'Gentleman' (ponytail and shaved head) on reception, presumably there to help customers, was disinterested, unhelpful (shrugging his shoulders and telling me to go away and phone Lloyds rather than speak to him). When he finally managed to provide some sort of service (after I finally lost my patience with him), he then got it wrong by not certifying scanned documents and delaying my process by an additional four days. A complete wasted visit to the worst Lloyds I've ever been in. The Manager in this branch needs to speak to this young man. If he is incapable and more importantly, unwilling to assist customers he should not be employed by Lloyds. Disgusting service.
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