Ephrata, United States
804 Academy Heights Ave
N/A
+1 7177334111
Wheelchair-accessible entrance
We have had our cable thru Blue Ridge for many years & have always had good service. This week I stopped into the office to pick up a new remote as ours had stopped working and the ladies working there were super friendly. And fast, I was on my way with a new remote in under 5 minutes!
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I just moved to Ephrata and was not familiar with Blue Ridge at all. The customer service was great with helping me pick a package that worked for me. They were able to get someone out to my apartment quickly to get me set up. I am teaching from home right now due to Covid 19. The internet has been awesome! It never freezes while I am online with my students like my old internet company did. The internet is fast and I get a lot of great channels on the TV. All of the employees I have dealt with have been kind and professional. I am really happy with blue ridge so far.
*Provides overpriced internet with latency and ping issues that they will not resolve. Ive had blue ridge techs to my house 5 times (techs were always very nice) and still have Latency and ping issues daily. The last tech said he thought it was an issue with the cables on the street and was going to request a crew to come out. I was told they would inform me when they came out so we could verify if that fixed the problem. Another month has passed and whenever I talk to Blue Ridge support they want me to do a speed test and suggest another tech coming to my house to do what theyve done 5 times with no results.
The folks working there were helpful and friendly but the line was so so slow and the business is only open 2 days a week.
We had to choose Blue Ridge or a dish service when we bought a new house. We didn't want a dish because you lose service during critical weather alerts. In 2 years, Blue Ridge has been out probably 8 times to address service issues and it never fixes the problem. For almost 300 a month for a residence, it should work. At least most of the time, right? Desperately waiting for fios......
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