Ephrata, United States
403 N Reading Rd
N/A
+17174666528
Stopped by the new Sprint store, the employees went way out of there way to make sure me and my family, where well taken care of and we left with and amazing 5 line deal that was cheaper than my at&t bill and there i only had 4 lines. Will definitely shop here again. The reps where well informed and patient with us. 20/10
like
It was great
I purchased a phone online but went to the store to have my contacts and things transferred to the new phone. They did the transfer (took forever) and then took my old phone. Then i get a bill for over 100 and the representative said I didn’t turn in my device. When I went to the store Jesus the store manager was not helpful. I had two electronic receipts emailed to me by sprint but he said they weren’t the “right” receipts. It showed the day time and service rep I worked with. I spent over an hour in the store and he asked me to go home and look for a paper receipt. Of course I can’t find the “right” receipt and I let Jesus know and After two emails asking for status Jesus claims he looked everywhere and can’t find the phone and his staff must not have documented it correctly. He said I owed the money. There was nothing he could do. He wants me to pay because his staff is not trained correctly and didn’t follow the right procedures. I asked to speak to the district manager, he would only give me his email address even though I requested the phone number. Not surprising, the district manager didn’t call me, so I called corporate Sprint. They were able to help me and I reported the store. Worst customer service ever. I’ve never heard of charging a customer because YOUR staff doesn't know how to do their jobs correctly. Take my advice call sprint corporate and do everything online, don’t waste your time at this store they are not competent and then want to charge you for their mistakes!
Not happy with service. Drop calls and two of of 4 phones are not working right and they did nothing to help. But offer new phones at a high prices.
Really good phone deals . Plans to fit my budget.
These guys are great Sprint retailers. Jesús was a very helpful representative. Sprint’s coverage is dramatically better in the Ephrata Area with LTE data everywhere. Sprint works in Walmart now as well! The associates in this store were very helpful, professional and went the second mile. They saved me about half off my AT&T bill.
I think the guy above summarized everything lol
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