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Cox Lane Surgery

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Epsom, United Kingdom

integratedcarepartnership.nhs.uk
Doctor

Cox Lane Surgery Reviews | Rating 2 out of 5 stars (6 reviews)

Cox Lane Surgery is located in Epsom, United Kingdom on 60 Cox Ln, West Ewell. Cox Lane Surgery is rated 2 out of 5 in the category doctor in United Kingdom.

Address

60 Cox Ln, West Ewell

Phone

+44 1372724434

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

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M

Mahmad Maghooa

I have always been very satisfied with the surgery but recently with the Covid way of working, sadly everything is gone pear shaped. When I rang and eventually get through, sadly the staff are not very helpful at all and the doctor claimed that they have rang when this is not the case at all. There is nothing wrong to admit the truth, if contact has not been made, accept it . This is getting very frustrating as it is nearly one month i have been waiting to speak to a doctor !!!!

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Cici

1 star is far too generous. No other choice but to use this practice due to my family members disability . Truly abysmal. I’ve never dealt with such an unprofessional surgery in my life. The lack of patient care is astounding. The receptionist sounds half asleep and is quick to hurry you off the phone without carefully listening to what you need. Their phone directory is out of date, which was a hindrance, as it meant I had to chase down current phones numbers instead. The worst part is the receptionist didn’t even attempt to help with getting the contact I needed despite the fact that they are part of the medical team and should have updated their details! Months upon months of waiting for new home medics equipment. A lot of negligence, I’m honestly flabbergasted they’re still an open practice. You would think with all the horrid reviews they would fix up their work ethics, but it seems they couldn’t give a monkeys. Disgraceful. Avoid if you can.

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DEBBIE LOCK

My husband and I joined this surgery last year and I am not overly impressed. Yhe receptionists don't answer the phone all the time. When you do get through there are no appointments available. I had to go into the surgery and make an appointment as they didn't answer the phone. There is no answer machine to leave a message. The nurse was rude to me when I had my flu jab.

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Bell

Worst surgery ever, I phoned in from 8am from when they opened, called every second and nobody’s answered. When I finally got through they said they were fully booked. I don’t understand how others got through and I didn’t after calling so many times. Receptionists are very rude and don’t have any consideration for others, clearly do not like their job!

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Caroline Budd

I would never go there again out of choice no wonder there are always appointments available.............. all I wanted was a repeat script for a tablet I take occasionally and the way he acted was as if I was over dosing on them !!

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Cheryl Macdonald

they have training days all of the ICP surgeries within area have training day I feel this is very unprofessional.when I needed to seek help which would been simply been resolved with a call.when I got Call back they didn’t give time to answer it literally less than 30 seconds it went to voicemail on a no caller number! I’ve had to call 111 and still situation couldn’t be resulted. A very very unhappy patient and will look possibly to changing to different surgery as there has been number of issues this seems to be ongoing problem.

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