Epsom, United Kingdom
David Lloyd Club, Horton Ln
N/A
+441372747064
Dreadful treatment and lack of handling the problem. I had a Brazilian blow dry and it was great, really great. Several months later I booked another treatment. When I got there they told me they were using a new, better treatment that was also easier to manage. It was dreadful. It turned my hair to look and feel like straw and I couldn't get a comb through it. I rang and asked for an appointment for them to see it but no-one was available for well over a week so I had to go to another salon and have a few Olaplex treatments. When I did go back, they told me no-one else had this problem and they'd give me a few treatments starting that day. It didn't make it nay better and it took me ages to have the courage to go back for my usual cut and colour. When I did go back, they told me they had stopped using that latest product as others had the same problem as me. They did not offer to re-do mine or anything else and I was really upset. Several weeks later, I messaged them saying I thought they should have re-done the treatment as I had paid all that money and got a disaster. What did they do? Absolutely Nothing!!!! They did not even have the courtesy to reply. Talk about feeling cheated.
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I always go here to get my hair done. I cannot fault the staff or their talent, whenever I leave my hair looks exactly how I picture it in my head (honestly, think they're all mind readers). Also, very reasonably prices for the service you receive, I could not recommend them high enough, they're simply amazing!
Had the most relaxing spa boost (massage & facial) by Thea, followed by eyebrow wax (no pain!). Massage was amazing, felt so pampered and can’t wait to go back again for another treatment.
Very good service...all people there are very kind and helpful.The best one in Epsom.
David Patrick is all about professionalism. I have never had a bad experience here. Def worth it!
Nina did my cut and colour just as I know suits me. Really relaxing to know I could trust her.
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