Epsom, United Kingdom
13 West St
N/A
+44 1372739000
The whole experience at Epsom Enterprise was fantastic. Emma, the Manager and Tom were really chipper when I arrived and extremely efficient. Emma runs a tight ship and both of them were extremely helpful. I really appreciate the honest about policies and extra costs because it meant there were no surprises when it came to returning the car. Fantastic team of young people and will definitely hire from them again.
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Received really great service from Martha and Emma at Enterprise Epsom. Had to book a car to get to a business meeting in Manchester, booked a Ford Focus size car. Reservation process was easy and prior to rental got a courtesy call from Martha checking all was ok. As it was she brutally (...!!) but very pleasantly upsold me into an E Class Merc for just another 20 over the two days. Martha did the check out, quick, efficient and well explained. Really excellent vehicle, well prepared, clean and very Covid compliant! Car was great. Checked back in today with Emma, again quick, easy and fully transparent process. Overall a really good experience so well done and many thanks indeed to the team at Enterprise Epsom! Thoroughly recommended!
No support for customers. After I picked up the car, the government announced Tier 4 strict lockdown measures. I rang Enterprise the next day they were open to discuss options. I asked if I could have a partial refund, and return the car since I was no longer legally allowed to go anywhere. Emma, the manager, told me it was their policy not to refund anyone who had already paid. Understandable under normal circumstances. But these aren't normal circumstances, and Enterprise haven't got any policies in place for such scenarios. Instead of trying to find a satisfactory solution, she just repeated that it's enterprise's policy and there's nothing they can do. So, I'm 400 out of pocket for a car that I cannot use, and enterprise couldn't care less because they have my money. Avoid this company during the Coronavirus crisis.
I've used Enterprise Epsom a couple of times now for some work trips and am delighted with the service they offer. The team are very helpful, responsive and always accommodating to my requests (even if they may be last minute!). They also have a great range of cars and are always immaculate. Will be using Enterprise Epsom many more times, thank you!
Couldn't have had better service from the lady who I dealt with at the Epsom branch. She was polite, customer focused (took the van away for an extra clean when she noticed the back was not up to scratch) and quick, clearly she had a lot on her plate but she made me feel welcome and was very friendly and helpful. The van itself was practically new and was perfect for the job, as I had to transport wedding decorations to our venue 35 miles away.
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