Epsom, United Kingdom
443 Kingston Rd
N/A
+44 2083930055
Wheelchair-accessible entrance
Terrible communication, leaving us in a even more stressful situation. Don't reply to emails, having to call every morning just to get told to wait for a callback which never came. So frustrating as there's an urgent issue and we're unable to even get a response from the solicitor. I understand that it's a difficult time for everyone but if they are overworked then don't take our case and we could have found someone else, expecting satisfactory communication and updates is really the bare minimum and we have been so patient for the past two months.
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Great communication at the start, but since we appointed them I've chased them for updates and can never speak with anyone or receive any email replies. At a stressful time it when you need a good conveyancer, praying them come through. Really frustrated
Very disappointing experience and would never recommend! Totally disorganised, constantly had to chase them for progress on our house sale. The original solicitor appointed to us was overworked and never responded to our mails and calls. She was ultimately replaced with a legal executive, who had often the wrong information. We had to contact land registry ourselves to obtain the correct documents, and where withheld the correct information. When we complained to the head of conveyancing, we never got an appropriate apology and rather felt berated for our complaint. We paid their invoice to be able to move away to another solicitors firm. They are the cheapest quote, but you clearly get what you pay for. Stay away as otherwise you will regret it afterwards.
Very straightforward to deal with, very responsive, very pleased with the work done (wills).
Very incompetent. Do not use this company.
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