Epsom, United Kingdom
91A High St
N/A
+44 2034027750
Wheelchair-accessible entrance
Very slow service. Every time I go in for something (name change was the most recent experience) it takes 45-60 minutes minimum. Last time I told them my husband was waiting outside with our newborn and that I couldn't be too long. This still didn't seem to motivate anyone to move any faster. I appreciate this may happen when the bank is full of people, but when it is empty it is not really acceptable.
like
Never feel like a statistic coming here. They always remember us. My husband was so surprised when the lady behind the counter remembered I had an operation on my hand and asked how he was. If customer service was as good as this everywhere we would all be very happy people.
Opened an account in 20 mins (15 wait) on a Saturday. Got debit card on the day together will all paperwork. Really good service
I thought it’s great bank so I did pop to open business account and personal account to because I finish late work and I don’t have time to go to the bank and the metro bank it’s good for times till late. I did go 4 time and different people different things it’s very poor customer service.
After opening a basic account online, I was advised I needed to take into branch, my passport and proof of address. I attended Epsom branch, with the required documents on a Monday around 2ish. It took 65min, in a completely empty branch with over 5 staff working to do a basic activation on the account. 3 female staff were rude and provoking, to a point I haven't seen before. The 2 male staff members seemed to be polite, but an abusive and patronizing click of female staff members, who didn't seem to have any idea of their job and basic customer care, caused problems, so the male staff skulled away and hid (I don't blame them). It sounds so OTT however it felt like the staff, were personality trying to wind me up, looking for problems instead of solutions to do a basic account startup. I hope staff receive correct customer care training, time management, diversity and job specific refresher training as a number of reviews highlight the same points. Also during this time I take my hat off to anyone working, however there's no excuses in the world that could allow for what I experienced at Metro Bank Epsom.
Gave me a new card never told me I had to spend 5 quid through chip and pin and my card declined on the TFL and made me feel very embarrassed I hope no one has to go through that and that when new staff are employed they get correct training and give correct information
ridiculous people
Racist management and staff members... particularly manager Sarah Cox very racist and worst in client handling. No manners of business client handling.. discriminating on basis of ethnicity. I am taking the management to financial ombudsman for relief...
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