Erlangen, Germany
Hauptstraße 12
N/A
+49 91118085491
Wheelchair-accessible entrance
the internet with this company is the worst internet i ever had in my whole life, too slow,the router keep disconnecting 3 to 6 times a day, while i am working, cant wait to change my internet soon
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I was informed by friendly staff in the store that internet installation and connection will take 7 to 10 days... but this is not the case. 6 weeks later and still no internet installation. I have called and emailed their customer service helpline numerous times... each time its a different excuse from \technically everything is suitable and installation will take place soon\ to \there's no available ports\... which was not the case when I actually signed up for the internet, in the store 6 weeks ago..... there is really NO value to service they supposedly offer. Their process is very slow with absoultey no transparency... I am regretting my decision by choosing M-net!
Worst garbage in the history of internet companies. DO NOT chose m-net. My internet connection is never working. Everytime I call them, they do some BS that makes it work again and 30 minutes after I hang off, the internet connection goes down again. It is a complete piece of S and all the people working there should be embarassed about how bad M-net is. Emails replies always tell me that I have to call. Going to the store never solves the problem either. They do not provide the service that you pay for, it is basically a scam.
Mr Kais helped us in English although he says humbly he was not good at it. He helped us reaching tech service and we had a timely return from call center. Thanks!
I have been informed that Internet Connection usually takes 7 to 10 working days but its not the case It takes minimum of 4 to 6 weeks. Their process is very slow and I am regretting with my decision by choosing M-net.
Grottig
Deli
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