Magnus Home Products

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Erlanger, United States

magnushomeproducts.com
Home improvement store· The Powerhouse of Home Products

Magnus Home Products Reviews | Rating 3.3 out of 5 stars (5 reviews)

Magnus Home Products is located in Erlanger, United States on 1452 Donaldson Hwy. Magnus Home Products is rated 3.3 out of 5 in the category home improvement store in United States. Magnus Home Products, a Northern Kentucky-based online retailer of kitchen, bathroom and other household products, demands quality in every sense of the word. We boast a team of professionals with an average of 10 years experience in the industry, including a licensed plumber for technical guidance and installation assistance. Our dedicated customer service team includes home product experts available to help you with everything from design advice to installation help. Before choosing to sell a product our staff scours the globe to locate the absolute best materials manufactured with the finest craftsmanship. We visit every factory prior to entering a relationship with a vendor and all items are quality-control inspected before shipment. We pride ourselves in locating visually striking, uncommon pieces that will become the focal point of your home transformation. Our product line originates from countries throughout the globe: Argentina, Brazil, Canada, Chile, China, Denmark, Dubai, Ecuador, Germany, India, Indonesia, Italy, Korea, Malaysia, Mexico, Portugal, Taiwan, Thailand, Turkey, UAE, the United Kingdom, the United States and Vietnam. All products are purchased directly from the factory and manufactured there. They then ship to and from one location; a 100,000-square-foot warehouse in the United States. We've eliminated the middleman to offer you better prices. Each of our 5,000+ products are in stock and can be delivered anywhere in the U.S. or Canada. We also offer free shipping on orders to the continental U.S. along with a liftgate, curbside truck delivery service for all customers on heavier shipments such as clawfoot and freestanding bathtubs.

Address

1452 Donaldson Hwy

Phone

+1 8598387220

Company size

11-50 employees

Headquarters

Erlanger, KY

Founded

2017

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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Brian Stewmon

Ordered 72 inch cast iron tub, faucet, and drain. Tech support before the purchase with Magnus and my plumber was outstanding ensuring we had correct measurements before slab was poured. After purchase, Mary at customer service ensured everything was perfect. Beautiful tub and wonderful company to do business with. Highly recommend!

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Kelly Cook

WOWI! The best customer service I can remember. In a world where customer service usually means being put on hold and talking to a robot, I was surprised when an actual person answered my call... and I was even MORE surprised when it was one of the company's owners. Howard took my call, answered my questions, solved my problem and followed up. This is a company that truly cares about each client and will make everything right. Even better, this sink is truly amazing. The highest quality and craftspersonship. I cannot believe how nice it is. It was shipped safely in a high quality wooden crate and as easy to install as a heavy sink can be! We will be back for all our housing needs. Howard and the Magnus team are a delight to work with and they have given us an heirloom quality addition to our home. Because they were so kind and helpful, every time I look at the sink I have such a good memory... oh, and it's the perfect size for washing a 9 lb. chihuahua! Thank you Magnus!

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Julie Gillespie

Excellent customer service Fast shipping & beautiful, high-quality products.

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Kristine Hanley

Magnus home products has the most amazing customer service! Thank you so much for helping me as promptly as you did! I have 100% trust that this company will always deliver above and beyond my expectations! Thank you!!!

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Kevin Shelly

BUYER BEWARE. THIS COMPANY DOES NOT STAND BEHIND ITS PRODUCTS!! OPEN YOUR PRODUCTS IMMEDIATELY UPON RECEIVEING THEM TO INSPECT! I ordered a free standing linen cabinet for my daughter that I paid nearly 900.00 for that was received in absolute unacceptable/defective quality (see pictures) and Magnus did nothing to help! Mary with customer service was very nice and tried hard to help but her hands are tied to management/owners who somewhere along the way lost sight of the customer. To explain: Immediately after unboxing the product I contacted customer service regarding the issue and they said that they were not willing to replace it or refund it since it had been over 5 days since delivery!! They first blamed it on \the vendor\. They also blamed me for not opening the package sooner. I'm sorry but it is not the consumer to blame when a manufacturer delivers a damaged/defective product. I explained to them that unboxing would not have made sense, since the bathroom was not ready for the piece and it would have been risky to not have the cabinet protected. I tried to do the right thing by ordering the product from the online store that I found the product first, it appears that was a mistake. Bed Bath and Beyond sells this product and many other of the same products and I'm sure my experience with a return or exchange with them would have been handled much better. In the end the Vendor refunded 50.00 and Magnus refunded nothing. To me this was their opportunity to show that they at least cared and they did nothing. -Kevin