Owen White & Catlin LLP

Obelisk LeTourmenteur

Unfriendly, poor service and poor customer experience! As part of my MVL, I had a Declaration of Solvency to sign off. It took me a 20mins drive by Uber to get there. Once I got at Owen White & Catlin LLP, I realised my printer missed one page of the Declaration of Solvency form. I asked Natasha Steele (the solicitor serving me at that time) if she would kindly print the 1 page form for me as I had it in PDF ready to be forwarded by email. I was shocked to see that rather than trying to make it work for her customer and print the PDF document, she asked me instead to go back home via Uber ( 20mins drive 20 ), print the single page and come back. Please note the Declaration of Solvency sign-off cost only 5 per page. This was a very poor quality of service. Modern solicitor offices have a lots printing facilities with digital capability. Asking customer to go back home to print 1 page of PDF document is shocking. This situation could have been easily worked around in so many ways. Clearly Owen White & Catlin LLP makes little effort to offer their customer the best service experience.

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