Essen, Germany
Heckstraße 11
N/A
+49 20140880608
In-store shoppingTakeawayDine-in
Wheelchair-accessible entrance
We ordered marzipan figures for our wedding and it was horrible. 1. It was given to us 1 hour LATE (Very unusual and unprofessional as per German standards). 2. Whilst the worker remove the stick that holds the marzipan figures together (without gloves in CORONA time), one of the head of the figure fell off and rolled on the floor. 3. Not only did she pick it up with her bare hands but also had the AUDACITY to ask us to buy another small wooden stick at Edeka so they could put the head back on (which we didn’t do). 4. After waiting very long and keeping all the guests waiting the worker stuck the head back on with her bare hand still. We obliviously needed the figures only out of desperation to put on our cake and despite everything, they still sold us this dirty marzipan figure. 5. We are now trying to get our money back and we called the boss, and she was as good as the marzipan they sold us. She is very rude, unfriendly and unprofessional. She believes that the way her worker behaved was acceptable and didn’t care what had happened to our figures. She hanged up the phone and asked others to pick up for her so she could listen and laugh in the background. The workers kept hanging up on us and they LIED to us by saying the boss is not here, whilst we could still hear her in the background laughing. Our rights as customers were abused. THESE BEHAVIORS ARE DISGUSTING, UNACCEPTABLE AND UNPROFESSIONAL.
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Fantastic traditional cakes with a twist
Lecker, immer frisch, immer sehr viel wechselnde Auswahl. Kann man sehr gut empfehlen.
Einer der wenigen alten Fachgeschäfte die noch Wert auf Qualität und Auswahl legen. Hervorragendes Sortiment zu angemessenen Preisen. Sehr zu empfehlen!! Echt lecker.
Einfach nur traumhaft!!!
Hervorragender Kuchen
Sehr gute Konditorei mit großer Auswahl!
Sehr leckere Kuchen, Törtchen, knabbereien
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