Etterbeek, Belgium
Tongerenstraat 10/12
N/A
+32 23114583
In-store shopping
Men's clothing
It's a shame that you cannot give zero stars for a Google review. I tried Boggi after years as a SuitSupply customer and the whole experience left a highly sour taste. The sales staff are extremely friendly when you show you are ready to spend a lot of money; somewhat less so when you want to complain about the quality of a product and seek a refund. Some trousers from a suit costing nearly 1000 euros were starting to be close to threadbare after just three wears. This after the store's in-house tailoring service adjusted it to my measurements. This is not good enough for a so-called premium product. When I tried to seek a refund, the staff were extremely rude. They initially said there was nothing they could do. After a robust exchange, they tried to fob me off with repairs, then a gift voucher. When that wouldn't work, they gave me the number of a call centre in Italy to ask for my money back - and that came only after threatening to take them to court, as well as complaining to the country manager. The refund was eventually credited to my account two months later, but only after several reminder phone calls and emails. Their blasé, cavalier approach to customer service belies their attempts to market themselves as a high-end brand. Don't be fooled. I'll won't be buying anything from them again.
like
Personnel peu courtois et articles très chers par rapport à la qualité
Beaux vêtements et personnel très agréable
Deli
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