Eugene, United States
4258 Franklin Blvd
N/A
+15417267625
Friendly staff fun to talk to. Courteous. Very pleasant experience. I purchased a 2019 Suzuki Boulevard CT50T.
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Had them put a new crank in my bike then sold it to a friend and he took it to a different shop for maintenance and they said “whoever put the crank in this didn’t tighten it down” very disappointing would not recommend them!
They have a different definition of MSRP and the M is not Manufacturer (...Suggested Retail Price). Example is a 2020 Grom advertised as MSRP for 3,899. MSRP by Honda Motors of US is actually 3,399. Since the bike was right there I made a cash offer not much lower than the true MSRP. We both acknowledged they were not honest about their definition of MSRP. The new kid couldn't convince the sales manager (the guy eating a banana on the sales floor during a pandemic) to even come down a dollar from their made-up MSRP. They wouldn't detail out the line items for the 500 markup either. Not cool. Not honest. I walked. I'm sure they're hoping for someone to 100% finance their made-up MSRP so they can get top-dirty-dollar as well as get them financed for a credit card with high interest for all the gear and goodies setting them up with a smile and pile of debt. My cash and repeat business wasn't worth it apparently. Always check true MSRP's right there on your phones google. Yes, there is freight (Honda *suggested is 190) and maybe 100 setup for their shop guys to unbox and oil up. 290 in any other city this size. Not 500, rebranded. The new kid was bragging about selling 8 bikes in just his first week, in February, in Oregon... so it can't be that they NEED the money, right? Bummer I can't keep my money local because I can't trust them.
Worst service I've had at any dealership. I arrived and went inside, looked around for someone, and after a few minutes I found someone. They then told me to go around back. No one was around back. I unloaded the Yamaha, by myself, despite two guys in the shop.... Then I waited for service for several minutes before being helped. So not a great start. Then I get a call to pick it up. I go around back to pick it up and of course when I pull up no-one in the shop moves, so I just start backing into the shop figuring Im going to have to load it myself as well. Turns out, they didn't want me backing in, so one of them helped me load it. Once I get it loaded, I notice that it hasn't been put back together! I ask the guy helping me load it and he says he didn't work on it so he would ask. The other dude in the shop that didn't move says it wasn't together when it came in so whatever. He still doesn't move by the way. I have to go over to him for a conversation that was obviously bothering/inconveniencing him. So this Yamaha was at another shop (Ramsey-Waite is the closest Yamaha shop which is over an hour away) when they determined that my issue was a factory recall (fuel pump), so it needed to go to Ramsey-Waite Yamaha. Recalls need to be done at Yamaha. So the whole reason I'm here is because of a factory recall after only driving 954 miles. AND Ramsey-Waite Yamaha doesn't think they should have to put it together. If I would have taken it to them first, they would need to take it apart, install the fuel pump, and then put it back together. So anyway, this is the mentality you're going to deal with at Ramsey-Waite Yamaha. If you can avoid this dealership, do it.
Friendly and welcoming staff very knowledgeable
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