Exeter, United Kingdom
Unit 4, The Exebridge Centre
$$
+441392256033
N/A
Polite friendly staff. Quality of food is excellent. Very clean.
like
Great selection of food and had to try the apparent 'BEST' mince pie 2019 with a drink for 4 in the café!! Lovely treat and was definitely one of the best mince pies I've had in awhile!! Would recommend popping in and treating yourself.
Really disappointed. I met a friend today, who I haven't seen in months. We decided to use the M&S Exe Bridge Cafe and the staff were so rude! They served someone behind us, in the queue, because we were looking at the menu, above the counter and clearly we were taking too long. We had to ask for cutlery to eat our food with, which was practically thrown at us (with a big huff and a sigh). I know hospitality is a very thankless job role but we had done nothing wrong...We had just decided that it might have been a nice place for coffee, a snack and a chat. It was not.
Convenient, parking can be an issue at busy times. Always well stocked though. It's not just any shop!
Marks and Spencers need to up their in-store coffee shop game. The coffee is pleasant, but the customer service varies from excellent to 'service with a grudge' There is a fine balance between being swift at your job yet friendly, to being brisk and rude and often the service in the coffee shop overshadows the good customer service that the rest of the staff deliver. If they improve then I'll change my review, but for now it's three stars.
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