Exeter, United Kingdom
Mallard Rd, Sowton Industrial Estate
N/A
+44 1392252541
I can't hold back any longer. I've tried and tried to give Persimmon the chance to make me feel a valued customer but let's face it, it's never going to happen. This is a quote on the Persimmon website: 'Each home we build is constructed with care by a dedicated team. From the technicians behind the scenes in the office and the skilled craftsmen on site, to our professional sales people - we all work together to deliver the highest standards of design, construction, and service.' This has to be one of the most outrageous lies in history. Dealing with Persimmon has been one of the most excruciating experiences of my life. Whoever set the business location up on Google Maps couldn't even get the drop pin in the correct place so what hope of your house being built to a high standard is there? The houses may look nice on the outside but they're thrown up as cheap as possible. Issue after issue, email after email, you just get fed up with dealing with them, especially the site manager. He never wants to help you out has zero people skills and will cut every corner possible to get a job done with as little cost or inconvenience to himself. He's not a let's do the job properly and do it well sort of guy. I've got hundreds of photos available if anyone wishes to see the sort of finish you get with a Persimmon home. Feel free to contact me.
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Would never buy a persimmon house again! I have had to redecorate my house from top to bottom as persimmon quality standard is not the same as mine!! Never responded to snagging problems...none existing customer service. I would advise everyone to stay away and don't bother lining the manager's pockets.
5 years after the estate was started and 3 years after we moved in, the roads, footpaths and green areas are not finished. When you buy a house off these crooks, they sell you a story of buying a lovely house in an lovely area with all the facilities you could ask for! The reality is: its like living on a building site for 5 years, by which time you decide to move out as the houses are build so poorly, once your warranty has ran out, the repairs required are horrendous. Stay away from them!
DO NOT BUY ANYTHING FROM THEM. Terrible customer service, shoddy build quality, and bad value for money. It appears that as soon as they have taken your money they move on to the next development and forget you exist. They took 3 years to get issues fixed that were reported in the first 2 months, and they only fixed the issues because my husband pestered them every week for 3 years! Not a single apoligy for their horrendous behaviour and poor build quality. SHAME ON YOU PERSIMMONS.
1 star is still far too many. Be prepared for lies and the inability to contact them when they've given up on trying to help you.
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