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Express Flooring

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Kelowna, Canada

expressflooring.ca
Flooring storeCarpet storeFlooring contractorTile storeWood and laminate flooring supplierWood floor installation service· Flooring store· Carpet store· Flooring contractor· Tile store· Wood and laminate flooring supplier· Wood floor installation service

Express Flooring Reviews | Rating 4.8 out of 5 stars (5 reviews)

Express Flooring is located in Kelowna, Canada on 1755 Springfield Rd #100. Express Flooring is rated 4.8 out of 5 in the category flooring storecarpet storeflooring contractortile storewood and laminate flooring supplierwood floor installation service in Canada.

Address

1755 Springfield Rd #100

Phone

+1 2507629961

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible car park

Open hours

...
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Gail 58

Dealt with Melissa at Express to purchase carpet and laminate. Had my installer take measurements for me so I knew what I had to order. Explained to the sales person what I needed based on 12' roll. Ordered and paid. My installer picked up and called me to say that they found Express very unorganized and that we were approximately 4' short. The installer also mentioned they didn’t even cut the carpets for the different rooms just left in one long piece. I called Express and they said that they gave me the invoice which showed the amount that was being ordered based on 13'. I explained that I gave them the amount based on 12' and expected them to calculate on the 13'. She said that it is really the responsibility of the installer to order the product and that they could order the shortfall and would cost approximately another 300 taxes. They would take no responsibility at all and put it all on me. I would have appreciated if they would have taken some accountability and explained that the installer should be ordering not me. I am now short carpet and cannot have my closet done unless I pay the extra money. Not pleased or impressed. If they had made some sort of effort to take some responsibility it would have made a world of difference. Make sure when using Express flooring that you know what you are doing as they will take no responsibility for any error in order.

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Zbigniev Zielinski

We purchased some flooring for a room reno with the help of Melissa and Dustin. They were a pleasure to deal with and Melissa took the time to go through all the flooring types to make sure we were getting exactly the product we needed to fit our budget. They even gave us a quick demonstration on how to install it with some tips which really helped. We’re really satisfied with both the customer service and product.

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Giles Weeden

Dustin and his team provided great products that were very competitively priced. The install team were friendly and completed the install to the highest standards. I would definitely buy from Dustin again in the future!

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Andreas Loerchner

From the moment we walked in, we felt comfortable and we knew we wanted to do business with the folks at Express flooring. With the whole team working together, it was clear that I wasn't just one persons client, but a client of the store - everyone was great to deal with and made it clear how valued we were. Our main contact was Kevin where he had gone above and beyond on multiple times to help accommodate us. As with ANY construction endeavor, you plan for hiccups along the way, and when they arose, the service was empathetic, professional, courteous and respectful. I will be recommending Express Floors to ANYONE I speak to that is in the market for flooring. Also, a HUGE shoutout to the Installer Jordan and his team for an impeccable install. They were finished ahead of schedule and also offered to go above and beyond the regular duties of an Installer.

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Brian Hurry

Unfortunately I had to do a return, usually I avoid this like the plague but the staff here made me feel like this wasn't my fault. I really appreciate you guys and will recommend you to any person looking for good products and great service!

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