Exton, United States
208 Philips Rd
N/A
+1 8002151990
Installed ours in a 40 foot class A RV the lift so we can still use our window and it stores great for travel and the fireplace because we wanted something easy on power and knock off the chill of a south Florida chilly winter. Yes it was 61 degrees.
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Just wanted to say thank you for the great service in the back end of the purchase. I bought a 50” electric fire place in August. We started to have a issue with the flame working inconsistently for a week or so then it just stopped completely. Everything else worked by the flame stopped and was on the stuck position. It just wasn’t rolling like a flame does. I called about the issue and it was a no question asked situation and I was sent a replacement unit with in a couple of days. I just had to retain the glass, crystals , and small shelve to hold the crystals. Replacement was simple and there was no need to send old unit back. Appreciate the great service and will recommend the product even in the event of a issue. We enjoy watching the fire place every evening as a stress reliever. As a small business owner the service of a issue is always as important as the sale! Thank you. Craig.
Great company, excellent follow up to questions on their product , bought a tv cabinet that we are thrilled with. Equally thrilled with their service. Don’t hesitate to buy from them!
Although not quite a 5 star experience, it was a solid 4 to 4 and I am happy with the product and service I received from Touchstone. I ordered the Mini-Elevate TV lift and am pleased with the quality and the functioning of the unit. Two small complaints - there was no manual included in the box and also the metal TV bracket was loose in the cabinet when I received it, so it had banged around inside the cabinet during shipping, making some marks inside the cabinet. I watched the video on the Touchstone website to figure out the assembly, but these instructions did not transfer well to my unit and I later learned the video was old and out of date due to changes made in the design. However, my call to Touchstone technical support was answered promptly by a knowledgeable person who answered all my questions and emailed me a manual for my unit. I think Touchstone is a solid, reputable company.
Purchased a beautiful Wall mounted fireplace that our family absolutely loves. Unfortunately the remote was damaged during shipping. Touchstone shipped a new one immediately, no hassle, chatted to a real person, pain free. Exceptional customer service that is becoming a rarity these days. I highly recommend this company and its products!
Truly loved my experience with Touchstone and my recessed fireplace. Highly recommend!
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