Fairfax, United States
9512 Main St
N/A
+17038654688
I bought a few things here and was always impressed by the customer service I recieved
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Jan 2020: If you need their personal info, find me on Instagram—name the same. Still waiting for Nuna Rava seat and found our the store has been permanently closed. They have scammed a ton of families!!!! Edit October 2019: it's been 3 months since I ordered a Nuna Rava carseat. It still hasn't came. I've called and emailed multiple times. I've only ever got them on the phone twice and each time they said it was on back order and they'd call me back. I've never received a call back. While their store is nice, it seems like they are more interested in making a sale versus actually delivering a product. I still stand by much of the review below, but as of right now I plan on getting a refund and going elsewhere.
I usually like to support local businesses. I ordered a stroller and bassinet at the end of October. David said it would be delivered at the end of November or no later than the first week of December. Obviously, it was not delivered. My husband and I stopped by the store a few times, received the same nonsensical excuses, until this past weekend we stopped by and the store was completely closed and empty. Nobody is returning my calls. Called property manager and store is closed for good. No money returned and we have no bassinet or stroller. This is criminal. We even stopped by at the very end of December. David could have told us the truth, but told us to wait. I don't know which kind of person you have to be to scam expecting couples.
DO NOT USE THIS COMPANY! This store was used by family members as a baby shower registry and 3 months later the items have not been delivered with credit card claims filed against the store. We are now finding out that they are in debt to their suppliers for unpaid fees going on for over a year. Unless you can purchase something from the store and walk away with it in your hand do not shop here. The store has been avoiding calls / emails. I would recommend going on yelp to read similar stories about non fulfillment / refunds.
Like a lot other reviewers, we ordered goods back in October and were given every excuse under the sun as to why they had yet to arrive. Once it became clear, and after my faith in human nature was damaged a bit, our order would NEVER arrive we were able to find what we originally ordered from an online store. It arrived within four days. Absolutely no hassle. I have contacted the shopping center's management and the store owner's attorney. Has anyone had luck with these guys?
I worked with David for over TWO HOURS (he's a saint) before deciding on the Dutch-based Joolz Hub stroller (pictured) with the Nuna Pipa Lite LX car seat. He was extremely helpful and provided so much vendor-agnostic information and guidance. Bonnie was also great. As someone who has done a ton of online research about strollers, I am telling you, you need to go in person here before making a decision! I hadn't even heard of the Joolz and I couldn't be happier. Their selection of strollers and car seats was impeccable. I'd only previously spent time at Buy Buy Baby and I'm so glad I stumbled in here because now I'll never go back! Much better to support local businesses, and they were very open about certain deals they could offer (for example, it was Mother's Day, so they offered me a promotion of 10% off). Very impressed - would give six stars if I could!
David was extremely helpful to us. We were swimming in research on strollers and car seats, had stopped into a larger store where people were getting a hard sell so we were afraid to stay long. Here, David thoughtfully walked us through options and safety features, and gave honest information that didn’t steer us directly to his most expensive option. We didn’t buy tonight and didn’t feel pressured to, but we absolutely will come back to give him our business. I’m so glad we stopped in here.
We ordered baby furniture in August 2019 and never got it. Unluckily did not pay with a credit card so not sure if will be able to recover 2000. What kind of person you can be to scam expecting families...
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