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BJ's Wholesale Club

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Fairfax, United States

bjs.com
Warehouse club· Bakery· Deli· Eye care center· Wholesale grocer· Wine store· Beer store· Electronics store· Gas station· Grocery store· Tire shop

BJ's Wholesale Club Reviews | Rating 3.8 out of 5 stars (8 reviews)

BJ's Wholesale Club is located in Fairfax, United States on 13053 Fair Lakes Shopping Center. BJ's Wholesale Club is rated 3.8 out of 5 in the category warehouse club in United States.

Address

13053 Fair Lakes Shopping Center

Price range

$$

Phone

+1 7038030200

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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G

George Townsend

Joined March 22 and bought a bluetooth speaker on March 24 for 100 dollars. I saw yesterday it was on sale for 74 and according to online you can get a price adjustment if bought within 30 days. Called yesterday to find out if could get adjustment without receipt for they could use my number and get the receipt. Went to store and was told it has to be done within 7 days and the lady at customer service was rude and talked to associates before she had to ask manager. I showed her the policy under their site on Google stating 30 days and was told anyone could write anything on Google. Store is understaffed and self check out is a joke for always long line and wait forever for service. Going back and canceling membership tomorrow and will never go there again and just stay with Costco for much better customer service. I would give this place minus 10 if I could.

T

Tom Snow

Good shopping experience. Wasn't crowded. Found everything i needed. Good food and drink sample's.

D

Darya Gabay

I have been a BJ’s customer for decades and have always been happy with their service, but I’d like to recognize today’s service especially. I am the only member in my family, and my husband and I had gone out on a shopping spree. After placing all of our items on the belt, I noticed that my wallet, along with my membership card, were missing. We were directed to customer service, where a very kind employee spent time helping me look up my membership, and proceeded to let my husband and I check out. My wallet was also later found and returned by very generous members. Considering that this all happened on my birthday, it overall was a very pleasant experience. Thank you!

K

Karen Royer

10 stars for Gregory on the Member helpline who was a Rock Star to walk me through a password reset, and an order to be shipped. Gregory was The. Best. in working through a straightforward order that became much more complicated than it needed to be. Gregory patiently helped make it happen. 0 stars for the BJs automated telephone system that gives unhelpful options, then repeatedly looped me through credit card information submission over & over at payment, the most frustrating, exasperating, crazy-making experience. Awful. Good thing you have a Gregory who saved the day!

K

Keren Ilana

Prefer this BJs location to ANY Costco location I’ve been to in the area. Self check out if you only have a few items, feels less chaotic than Costco inside AND in the parking lot. Well priced bulk organic gluten free selection!! However at times poorly stocked on other items & not tidy.

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Peter Moerman

Normally i love BJs, but when i opened a package of black olives i bought there, there was a hair in them. I wrote to the manufacturer and nothing. I'm quite disturbed at the lack of quality control.

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Maureen N

There is opportunity to improve their curbside pickup service. It shouldn’t take 30-40 minutes to bring my scheduled order to my vehicle. They need to hire more people.

E

Elliott Kim

Having had a Costco, Sam's club and Bjs membership before, BJs is by far the worst of the three. This store has a much more limited selection, no food court, and poor customer service, and this is for the same membership price. The only benefit that you would have going to BJs is parking, since the lot is always half empty.

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