Fairfax, United States
3060 Williams Dr
N/A
+1 8778892478
Wheelchair-accessible entrance
My wife's job uses CareFirst. They have not provided the services my wife is paying for. No bills have been paid in the 4 months since incurred. Multiple customer service representatives have told my wife that our bills are being paid. That was months ago. We are getting bills from health care providers. This is unacceptable.
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I would give this company a 0 if I could. Several patients need to have services and no one picks up for benefits, eligibility and preauthorization check. Every single day it says high call volume and to call back. You can call back several times throughout the day and it's the same every single time. Their website does not help in any way, shape, or form. Its terrible. How are patients supposed to know what their out of pocket cost are and if their medical services would be covered. There is a pandemic going on and people are barely getting by. They cant afford to have services done that needs to be done for life threatening issues and then find out later(after service is done) it's not covered. Worst insurance company ever!!
Carefirst says they are “helping” during the covid pandemic.....THAT HAS NOT BEEN OUR EXPERIENCE! We are a small business thats been with Carefirst BCBS for 35 years. We have encountered exorbitant and unjustified charges for outrageous reasons during the pandemic. Our attempts to discuss the charges or appeal them have been met with the blanket answer of, “its corporate policy”. Carefirst has become another mega enterprise that cares nothing about their members/customers. They have become a monopoly of the most criminal kind. Its time for corporate giants to be held accountable to the consumer that made them. Do not use Carefirst if you can avoid it.
How can an insurance company's policy be that you have to wait to order your breast pump AFTER the baby is born! Then wait 5 to 7 business days for shipping!!!! I understand having to wait until maybe a week or two before the birth. I get it things can happen but seriously I do not want to find alternatives such as renting a pump from the hospital or buying one out right UNTIL YOURS CAN BE SHIPPED! This will be the last thing on my my mind once I give birth. There is already so much more going on that needs to be done. Shame on you Care First Administators
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