Fairfax, United States
11044 Lee Hwy. Suite 10
N/A
+1 7034802830
Wheelchair-accessible entrance
Went in to be personally helped with my account issues versus speaking to the international front line customer service agents. Language barriers can be extremely frustrating especially when you want to speak to a supervisor. Was basically put on hold for over an hour and nothing. Zain (employee) was very knowledgeable, friendly, and took care of my issue effectively and efficiently. In and out in less than 10 minutes literally. Staying with COX because of this experience.
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Great service! Easily processed me returning our equipment and canceling our account in less than 10 minutes! We’ve loved being with Cox the last 4 years. They’re understanding and willing to work with you to get the best rate.
Cordial folks behind the counter accomplished the equipment switch with no hassle, verified that my expensive package (internet, phone and cable service) was a good deal, but it'll expire in the fall of the next year. That's when I'll check my options and either stay or switch.
They will raise your bill in the middle of a pandemic, and then try to up-sell you when you call in. This business does not care about their current customers, the only deals available are for new customers. They offer “promotional” prices in the beginning, getting people to sign contracts that slowly step up their bills when they’re not paying attention. This company has taken advantage of their monopoly in Virginia to line their pockets at the expensive of people just trying to make it by.
Very nice young lady waited on me. Was in and out quickly.
Cox offered me a nice promo rate. Upon expiration, the rate increased almost twofold. I happily switched away from cox.
Staff was friendly,helpful and knowledgeable. Was able to get my business done very quickly.
Friendly and quick service. Staff members work with you to get you the best deal tailored to your needs.
Deli
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