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MyEyeDr.

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Fairfax, United States

locations.myeyedr.com
Contact lenses supplier· Optometrists· Eyewear & Opticians· Eye care center

MyEyeDr. Reviews | Rating 3.2 out of 5 stars (8 reviews)

MyEyeDr. is located in Fairfax, United States on 2910 District Ave #160. MyEyeDr. is rated 3.2 out of 5 in the category contact lenses supplier in United States.

Address

2910 District Ave #160

Price range

$$

Phone

+1 7032699866

Service options

Online care

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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mariame djouara

I am not sure, what is going on with the new stuffs. The service is really bad no follow up. Been customer at this location for over 6 years. In the past you had people following up about your order. I leave about 45 minutes but still went. My glasses took over 2 months, I had to call many times, I was promised a call back, no one reached out to me. I believe that customer service is really important regarless of the glasses being ready or not. Customer still needs to be informed about delay etc..... Really disappointing to see this place be like this now. It's not about giving a 100 check for messing up more then once

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Kenneth Dalton

I came in about a month ago to look around for some frames and spoke to someone by the name of John My experience with this gentleman felt as if I was a inconvenience to him. He kept sighing and grunting like he did not want to be there. But at the same time he talked about how he’s a licensed optician but his professionalism was lacking. Due to this I told him I was going to come back another time. His body language and his tone of voice did not make me feel welcomed at this location. Fast forward a few weeks later I called and I spoke to another gentleman and ironically enough his name was John as well and he explained to me there were two Johns that work here he told me to come in on a Monday so I did. The reason why this review is not a 1 star was because of john #2 he took his time to listen to what I wanted and didn’t make me feel like I was a inconvenience to him.

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Mi Kly

I set an appointment for 2:30 and arrived to the address on the internet which was an empty lobby with elevators but no business. When I finally got someone from this office on the phone they explained how to get there down the road a bit. When I arrived at 2:34, I was told they had erroneously scheduled it for 2:20 and I had missed my 10 minute window. There was no attempt at customer service or sympathy for the situation. Just cold and snarky repetition that I would have to reschedule- well no thanks I’ll take my business elsewhere! Don’t waste your money on a place with garbage customer service!

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Prakash Khanna

This place is a waste of time. I personally walked in on wed 10th Feb and scheduled an appointment with John on (12th Feb) at 1.30.. Today when I walked in 15min earlier and a lady is telling me she cant find me in the system. There is no any appointment made at 1.30pm. I drove 6milles away to get this done made myself available for this day but unfortunately they just cant get it right! I hope they get their input right instead of wasting peoples time. Such a simple thing but just cant get it right!!

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Traci Griffin

My son and I went for our annual eye exam 7/2020. We had the best experience we have had at this location by far. The staff’s response to COVID-19 and the cleanliness of the location were above our expectations. The doctor and the front desk team were amazing. They did everything they could to make us feel comfortable, price matched our lenses and our contacts! Definitely will recommend!!

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Philla Nguyen

Really disappointed about the service here. My glasses were broken and I came there to get a new pair. The staff told me that my glasses would be ready to pick up within 1 or 2 weeks. On the third week, I hadn’t got any message from them to let me know whether my order was ready to pick up or not. So I called them and they told me my glasses would be here on last thursday. Recently this is fourth week and I haven’t heard anything from them about my order

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cindy

The last and only time I went here the doctor wasn’t very friendly and it was like she was insinuating I should go to another place. Like she was didn’t want me there. She said it was okay if I went somewhere else. The staff was rude and made you feel uncomfortable with your purchase. The whole experience was uncomfortable. I’m happy with the location in Springfield.

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Dorothee Oberdhan

This location is busy but the staff is very efficient. They are very good dealing with my kids as well and make my son feel confident during the eye exam. Also, they were very good at sorting through our changing insurance situation last year. Highly recommended.

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