Fairfax, United States
11841 Fair Oaks Mall
N/A
+17039344795
I was in Pottery Barn Kids today and they sold me the wrong dresser even though I had asked for an extra long. Though I understand that the store is closing and they are overwhelmed, I was not satisfied with my purchase and left angry with my stuff. Their no-return policy was awful given that they gave me a hard time to return a broken basket! I am definitely calling corporate. They were very unprofessional and I did not appreciate their “non-support”. I’ve bought many things from PBK and PB but, I’m done.
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I wish I’d have gotten the name of who helped me, so I hope this makes it back to her— I was in on Saturday with my two children. They were playing with the toys out for play while I was shopping for decorations for Christmas. I hadn’t planned on going, so I didn’t have my PB credit card with me. The lady at the register was able to look it up with my license and SSN. I paid and left...my license behind. Sunday we were out all day celebrating a birthday and when we got home last night, stuck in my door was a PotteryBarn Kids envelope with my license inside. I’m pretty sure she could have looked up my number from my account with the credit card, but she didn’t. She could have dropped it in the mail and it would have gotten back to me, but she didn’t. She drove to my house—not really near the mall at all—and hand-delivered my license. Absolutely top-notch.
Awesome people. Mary their gm is very awesome.
Really well put together store. The staff was very helpful and kind. Look forward to shopping here again.
It's makes me sad to post such a low review for pottery barn kids at this location. I have been a loyal customer for years and what I experienced left me feeling uncomfortable and upset. One of the mangers named Carlos was rude & unprofessional. As I'm checking out at the register he makes a rude and extremely unprofessional remark on what I was purchasing, he says: "You walked around half the store and all your leaving with is one little item" like that's none of his business what I was purchasing here or not! You don't say that to a customer & have them walk out of your store feeling upset, embarrassed & uncomfortable! He should be happy I bought anything with that attitude!
Soo terribleee attitude Not going back there
Loved it!
Nice place for kids
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