Fairfax, United States
13049 Lee Jackson Memorial Hwy
N/A
+15713253676
This bank is terrible! Since the merge with BB&T next door, there is absolutely no customer consideration. With only one window lane to serve clients, I have yet to be left waiting any less than 20 minutes in line (even when only the 3rd car), and when you finally get to the \window\ it takes minutes for a person to come on screen, and another few minutes to ask which bank you are as if there are too many to choose from because they don't recognize my account number prefix instead of simply recognizing that if it didn't work as one it would be the other?!? And after all of that, there still is no sense of urgency. And if you want to get out of line because you need to be somewhere you are literally stuck because there is no bypass lane. Unlike the ATM next door, neither of the two ATM machines at this location allow you to make cash deposits. Instead only a deposit drop box is available, usually without supplies, meaning you wait until they process it instead of being able to reflect cash deposits immediately. The decision to use this building and facilities instead of the old BB&T building to handle the customer base of both was made at the expense of time, convenience and customer service of its clients. I will be shifting my business elsewhere. NOTE: According to teller, now there is a hold even on payroll account checks which are guaranteed.
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4 offices, 1 banker and waiting an hour now to do one simple thing and now others waiting and yet multiple tellers doing nothing! Great merger of poor service!
Was getting transaction blocked stopped by here due to it being on my drive, and they weren't able to do what i needed. waste of 45 minutes
Let me just say that in all the years that I have had a bank account, I have never had a bank disregard their customers so much. I opened a SunTrust account in October and a random company took money out of my account, while I was getting that investigated and disputed through SunTrust, they still charged me an overdraft fee followed by an extended overdraft fee. As a student and a first time SunTrust account holder, there should be no reason why I should be charged 90 in overdraft fees, and for the company to not give me any leeway. My account was charged off due to that, however, they still accepted a direct deposit refund I was given and now they are holding my money from me, and not giving me much option to get the money. I spoke with 3 representatives over the phone from customer service, which all told me different information, to find myself going in to this SunTrust to speak to a banker. I came in and spoke to a lady by the name of manta and while I speaking to her, other bankers just walk into our session and hand her other work to be done, as if I am not sitting here trying to get my situation sorted out. She had the audacity to answer the phone and handle other business not pertaining to my situation as I sat there and waited. Then after the phone call, she basically says she can't do nothing for me. I ended up speaking with another representative on the phone that transferred me to someone else. She was the most helpful, until I called back today to find out that she misinformed me about transferring the money they are holding from me into another SunTrust account. Now I am still without my money and no solution and they really could care less about their customers happiness if I am being honest. Not one person out of all those people wanted to help me resolve the issues. I suggest never banking with SunTrust.
Very bad customer service, I have open accounts here about a year ago and had shortage in a CD because representative made wrong deposit. It took us 3 months to fix problem, and now a family member goes to open an account and another issue with a Money Market account. I'm definitely not setting foot on this branch. Very disappointed with their practices.
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