Falls Church, United States
5799 Leesburg Pike
$$
+1 7036710184
N/A
Wheelchair-accessible entrance
I'd like to give a higher score, but a '1 star' was also possible. Here's why. Good luck if you try to call the Bailey's store on the phone--numerous tries over the past 5 or 6 months to no answer. Why is that? Then 2 weeks ago, I needed a replacement power cord--waited 10 days, delivery was 5 days overdue, & after talking w/6 people (no exaggeration) via the '800' #, I gave up, drove in and waited until they found a used cord--better than nothing! If this is the level of service I can expect under the warranty & expensive Geek Squad renewal rates, I'll pass. I hope the college student next to me in line got his missing computer back -- he'd been waiting for it to be repaired (also under warranty) for almost 4 weeks! They couldn't find it--amazing! Geek Squad has some good staff, I'm sure, but they've gotten too big, too 'corporate' & their customer service has tanked on too many customers-- that's a shame. Not renewing.
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This was the worst experience I've had. I came to exchange my phone because it was broken. I have the best buy warranty. They wouldn't help me because I didn't have an appointment. There was no one there. They could of helped me. Repeat they were not helping anyone.
This was a complicated sale. I had some requirements that aren't normally issues, but the salesman took the time, changed the order for me, got it right, and was courteous and patient throughout. I had found the same product elsewhere for slightly less, and they matched the price, just as they said they would. I got the Geek Squad protection plan, which they said would cover this purchase and even other purchases made elsewhere--and they did. I was amazed and grateful, and I'm using my old laptop that they fixed for me! I recommend Best Buy without reservation.
I dropped off my RX100 camera in July and they disabled the tracking number for it AND took down their e-mail since then on the site so a few weeks later I had to call to figure out what was going on. The representative said that whoever took care of my order shipped my camera to a computer repair place that was in a completely different state from the camera repair place and that they'd get it sorted out. I've called again since then and after getting put on hold for half an hour they said the company will call when they're done with my camera. It is October now and I just called again today and was put on hold for 15 minutes only to forward me to the automated message asking me to rank how my experience was when no one even answered my call. The people running this are clearly disorganized, I would go to a different Geek Squad.
Super helpful, understanding and patient every time I go in. Thank you Travis!!
Geek Squad is a bunch of people that have basic skills and no people skills. the warrenty Best Buy sells is worthless on most things since the "Geek Squad" can not tell if something is broken. i had a bad Bluray player and they wanted to send it off to get fixed. this is a piece of equipment that should be replaced on the spot not sent off. what a worthless group
Christian manager and Christian in Geek Squad were awesome!!!!!! Thanks you guys
Geek Squad repaired my computer after it had been hacked and spent all the time I needed to answer my questions and concerns. I highly recommend them.
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