Falmouth, United Kingdom
13 Market St
N/A
+44 8000851491
Wheelchair-accessible entrance
I went in to draw out cash 450. I was given 45 10 notes - crazy. Who would want to walk around with their pockets bulging with notes? I said I wanted twenties and they had to sort it out. Whilst this was going on I forgot to take my card out of the counter card reader. I left without it. They did not have the brains to ring me, my phone mumber is on my account. By the time I realised, the branch was closed Left me without my card at the weekend and a 60 mile trip to recover it. Tried to send them a secure message off the website but the function did not work. Rang the call centre to complain, wouldnt take my complaint because I couldnt give them the number off my card...duh they have my card so how could I get the number. Boggling Santander incompetence.....
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Only used the cashpoint but it did not disappoint. Exactly the right amount of money came out, the keypad offered a privacy flap and there was even an option to see on screen instructions in Spanish. Muchos gracias.
Deli
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