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Family Practice Associates

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Liverpool, United States

fpacny.com
Medical clinicFamily practice physicianMedical Center· Medical clinic· Family practice physician· Medical Center

Family Practice Associates Reviews | Rating 3.2 out of 5 stars (5 reviews)

Family Practice Associates is located in Liverpool, United States on 8324 Oswego Rd suite d. Family Practice Associates is rated 3.2 out of 5 in the category medical clinicfamily practice physicianmedical center in United States. Family Practice Associates CNY Redirecting to Family Practice Associates main page...

Address

8324 Oswego Rd suite d

Phone

+1 3156526551

Amenities

Toilets

Accessibility

Wheelchair-accessible liftWheelchair-accessible toilet

Open hours

...
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Pete Jennings

So after being a patient of Family Practice Associates for 20 years, I called yesterday to set up an appointment. I had not been there in a number of years( 2014 was my last visit) as there was no need for me to see a doctor. I was told that I am now considered a new patient and the receptionist would ask Dr. MICHAELS if they would be willing to take me on a s a new patient. I received a call back about 2 hours later and was informed that they were very sorry, but I was no longer going to be one of their patients. My wife, son and daughter are also patients there- I was informed that my son is still a patient as he was seen last summer, but my wife and daughter are no longer patients there. I own and operate an HVAC service company here in Syracuse, I understand that downsizing happens- but to deny care when needed seems a bit cold. A letter describing the fact that they were downsizing a couple of years ago would have maybe given me a chance to align my family with a new care provider. Thank you for leaving me in the lurch Family Practice Associates.

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Francesca Romeo

I have been been a patient at this practice since I was a young child. My family and I have always loved the providers but have dreaded any time we know we'll have to deal with the office staff. My entire issue with this practice is the office staff. They constantly seem to be unorganized and more interested in their own personal conversations than actually helping the practice run efficiently. They are rude 90% of the time, although I can say that my experiences with Kathy are the exception. Most of the time it feels whether in person or via phone, that you are interrupting them and bothering them. Unless you are lucky enough to speak to a nurse or doctor you are treated less like a patient and more like a problem. Should you need paperwork completed for various reasons, it may be normal to bring it to the office's attention, but here you're best bet is to bring it directly to your doctor or nurse. Otherwise, prepare to call and check in periodically until it's done. I more than understand what this kind of job in the healthcare field entails, and I am also aware that a strong office is the backbone to a practice. I do not understand why when this has been going on for years and noticed by many that changes have not been made. Also, I understand the problems that COVID has created and the myriad of information that needs to be provided. However, when someone is so sick, listening to the never ending automated message before options are even provided is absolutely exhausting and frustrating. LOVE the doctors and nurses, constantly unimpressed by the office. Hoping something changes soon or I may need to seek out other care.

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Nolan Griswold

As others have mentioned, the receptionists are lousy and incredibly rude. You will always have issues getting prescriptions filled. You can’t even talk to a human-being about your prescriptions as they have an automated system that goes straight to a voicemail box. They won’t call you back, so you just got to hope they fill them (50/50 shot on that). Do yourself a favor and go elsewhere. Unfortunate, because the doctor I’m seeing here is actually quite competent and friendly, but it’s not worth having to go through all the other pain points.

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M. Suzanne Curry

Receptionist are astonishingly rude. I have worked in healthcare for 10 years and recently moved to NY. I was recommended a PA from this practice from a coworker I respect to establish care. Because of the satisfaction my coworker has for the providers at this practice I did not feel the need to seek out their reviews. Big mistake. Had I read the reviews 1st I would not have even wanted this to be my practice. Everything said below is correct. The receptionist are condescending and arrogant to say the least. The attitude they project is bad for the practice and I am honestly blown away from a business standpoint that the practice allows them to continue in their unprofessional behavior. I know 1st hand that I would not want this to be my practice, and as I mentioned before, had I read the reviews 1st I would have never even picked up the phone.

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Dawn Lynch

Doesn't accept new patients unless they are family members of a patient they already have... No matter what health issues you have or don't have....

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