Fareham, United Kingdom
113 Wickham Rd
N/A
+441329238600
Poor service, wouldn't let me view the vehicle until advised no funds would be release before viewing. When viewing the car, there were many faults and the alloys were scratched and the had had visibly been in some sort of accident as the bumper had a poor repair. They promised this would all be fixed before sale. I paid 250 initially. 2 days later I get a call to advise that the alloys had been completed and they were finalising the other work and I would be updated after the weekend. I complete a check again on the vehicle the following Monday morning and it flagged that MOT had failed with majors, a few minors and the vehicle had been recalled. When I spoke with the team the day after the MOT was completed, none of this information, had been divulged. I don't trust this company at all and feel they will tell you anything to get your money. Reported to trade standards also, as they have now decided that I have to pay for the alloys being done and only refunded 150 of my money. The car is back on sale on their website at the same price, which indicates, nothing was completed or the work adds no value to the car as it NEEDED to be done. This is just a snippet of the damage. I understand we are buying used cars but come on! AVOID As expected I envisage a response pretending they provide an A service but, their a joke! 119 for 3 Mercedes wheels?? really!! The garage is also attached to you dealership, its next door! ( back hander cheap parts anyone?? Also my original invoice from you which included all works. So my money need to be refunded. Purchase at your own risk.
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Very poor aftersales care, had car mot'd by independent garage and was advised rear shocks leaking went back to dealer to be told the mot tester had probably sprayed them to try make some money (mot test was a trade mot so testing station wouldn't make money from failing or advising faults) took car back a week later for them to inspect again and was confirmed they were leaking was told to bring car back in 6 weeks to have them done under warranty. I emailed on numerous occasions to get told lee (manager) was away till end of month so would have to wait till he was back to then be told they needed to be inspected again. Have now had theses replaced at my own expense, also had the car for a week before waterpump failed was told they would replace waterpump under warranty but I would have to pay for a new timing belt. Once i got the car back the aircon wasn't working (wire to pump hadn't been plugged back in) accidents happen u understand that, then the engine management light kept coming on due to a snapped sensor which had been broken when replacing the waterpump. Also was told car would be valeted prior to sale but was dusty on interior and the scratches on exterior hadn't been polished out like they said they would be. When I went to collect car and do all paperwork I had to wait an hour as they couldn't process the finance due to the car still being under finance. All in all a very very poor experience and would never have dealing with again.
Service during the sale process was quick and efficient, will friendly staff. Although i had a minor issue with the car to resolve, Phil, Richard and his team were accommodating and able to resolve the situation for me. Would recommend to anyone looking for a quality used car.
Amazing range of vehicles, great customer service. I've now bought two cars from here. Richard is a true gent
Very rood very poor custemer service.not recommend stay away for them
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