Fareham, United Kingdom
160 Southampton Rd, Titchfield, Park Gate
$$
+44 1489582049
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
Arrived at the store just before closing to buy some battery packs for an Xbox one controller. An Xbox one was bought that day for my sons birthday but when we were setting the console up we noticed they were missing battery packs for the controllers so I had to rush out to find some. No one was willing to help because they were about to close. I wasn’t asking for much but it was like I had just asked them to drive to another store after they close pick it up and deliver it to me. In my job I have helped so many people after I have closed but the staff wouldn’t even consider working 20 seconds after 7pm for a boy on his birthday. I feel so let down that I won’t be shopping at Smyths anymore.
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Friendly staff very busy store plenty of free parking
Visited Smyths Toy shop in Fareham today and I have to say it was a most pleasant experience. Friendly staff at the entrance explaining how they are operating during Covid-19. Well done, we will be returning.
Think before you buy. Tried to refund a toy which doesn't work properly. The staff asked me to take a video and prove it?! OK I went back with the video. But they made me feel like I was being unreasonable. I refunded one toy years ago. They only asked me why and accepted it not even checked. I was impressed with the customer service. After this experience, I would rather shop on Amazon. At least when I refund the product, they won't give me the look!!
It's a giant toy store
Deli
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