Fareham, United Kingdom
Unit B6, Whiteley Village, Whiteley
$$$
+44 3443325194
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Generally good customer service and they have a wide range of sports equipment and clothes. Been here a few times over the last week or so and they have always greeted me with a smile and hello which I think is the best way to treated when entering a store.
like
Very good store with a wide range of sports clothing and footwear. Brought a pair of Addidas trainers at a really low price, bought at Whitley Shopping Village and good covid policy in place.
Rude manager, company has an outdated returns policy. Tried to return a pair of trainers. These have changed in design compared with the last 5 or so pairs I have purchased. They are now too narrow to be any use (probably even for narrow feet). They will only give credit notes or exchanges. The manager tried to act like this is clearly displayed on the receipt (which you only get after purchase) but also the door and tills. It turns out there is a tiny sticker next to the door stating this, but it is in small print font, clearly designed and positioned low down so you won't see it, especially if the doors are open. I will probably just use up my credit note on some low risk clothing as it's easier than complaining, but given Amazon offers a superior experience in every way, I will never shop with any company like this again when they offer a poor customer service experience. You need to move into the current century and stop being rude to your customers. If you had of given me a refund, I was going to look to purchase a better quality pair of walking foot ware. Plus some additional items. You’ve just done yourself out of some business, seems like a dumb policy to me.
Lots of variety, lots to choose from and helpful friendly staff, very clean and well spaced.
Very poor service to get some football boots tried on. Near impossible to find staff and when you do, all you get is chucking the box at you with boots to try, then they dissappear again. If they don't fit, start the process again.
Deli
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