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Great customer service, very quick response time and lead time. I had an old Vent Axia unit internal parts replaced and Farmwood were the only company willing to help. Andy, the engineer was on time, very efficient and diligent, got the unit fixed and working in no time. I would not hesitate to recommend Farmwood to others.
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I had a Farmwood engineer visit today to service our heat recovery system. When i receive bad service I'm the first to immediately send in complaints but don't always complement good service. He arrived on time. He was courteous, friendly and respectful of my property. He clearly knew what he was doing, answering a barrage of questions without sounding exasperated but still seemed to do the job in a speedy fashion. He left me with a clear understanding of how the equipment worked, something I haven't had for the previous 18 months of living here. He cleaned the unit inside and out and took all of the resulting rubbish with him. Overall it was just an experience showing a very professional service (something that seems to be rare these days!) and it's nice to not be complaining for once :)
Andy carried out a Vent Axia service for us. What a fantastic experience. Andy was very thorough, checked everything that should have been checked (and other stuff that usually goes amiss). A great experience overall from Andy and Farmwood. Wish there were more companies like this who think about the customer as oppose to the bottom line.
I had Nathan and his team install a Heat Recovery system in a new build and have been very pleased with their service. They have always attended when they said they would, and have been very helpful with follow up details, questions and tweaks to the system. I would thoroughly recommend them.
Have to agree with previous reviewer, Marion. Not recommendable. Extremely costly and protracted. After many many months of trying to get a functioning humidistat attached to my nuaire system, I’ve had to walk away with the problem unresolved. Had to pay 250 for an initial inspection before they would agree to quote me. Then quoted 300. Many months of failed attempts. Just received a new quote for more than 1000. Scarcely believable and extremely frustrating. UPDATE: We’ve now had an independent electrician round and he was able to fix the problem at source within only a few minutes for 100 humidistat. All the work the Farmwood engineer carried out, and proposed to carry out in future, was unnecessary.
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