Optiplan Kitchens

Peter Sweeney

Not a happy experience overall. The builders they used for the prep work and decorating (Jenkins and Falvey) were very messy. They never used dust sheets and we ended up having to put down towels to protect our carpet. Their boss said he'd be round every day but we never saw him and he said we wouldn't have to pay a penny until it was all finished but then billed us 50% 2 days into the job! They haven't been back to sort out the bits of the decoration that were scuffed during the installation. The designer ignored my specification for the freezer, charged extra to sort it out and complained to my wife about my negotiating tactics. The designer also got it wrong about how the extractor would install, leaving us with a chimney we think is unsightly. In my opinion they also hinged one cupboard door on the wrong side too. We ordered a microwave grill but the model number specified had no grill - fortunately they realised they had to sort that one out although that meant more delay. They also forgot we were having a glass splashback which delayed the job completion by over two weeks. Total time taken for the whole project about 10 weeks! The end result is OK (except for the extractor), but if I had known how it would go I would never have used them. Note that they want all their money before they even deliver the stuff, and ask yourself why that might be. Do they fear they may routinely be giving customers ample grounds to withhold some of the money?

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