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Fayetteville Acura

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Fayetteville, United States

fayettevilleacura.com
Auto Repair· Car dealer

Fayetteville Acura Reviews | Rating 4.2 out of 5 stars (8 reviews)

Fayetteville Acura is located in Fayetteville, United States on 2022 Skibo Rd. Fayetteville Acura is rated 4.2 out of 5 in the category auto repair in United States.

Address

2022 Skibo Rd

Phone

+1 9108641449

Service options

In-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

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Ty Maggard

So the 750,000 pay off sale this dealership had was purely all new car rebates. Claiming they’ll pay off your trade in fully even with negative equity no matter the amount. Then they’ll turn around, ask you to pay off the negative equity and try to put you in a new car. Shady and unprofessional. They have no problem wasting your time even when you provide your case to them. Don’t waste your time.

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Laurie Blackwell

5 star shout out to Fayetteville Acura for assisting with the purchase of our new Kia Stinger G1. Our salesman, Jeff Higgins, made the negotiating, paperwork, etc. flow smoothly and equally as important expedited the transaction in a TIMELY manner! A sincere thank you to Mike Baldwin, finance manager, and Binder Chavis, floor manager, for spending extra time with us the next day answering questions about display/settings. A pleasant example of TEAMWORK

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Cam Jukes

PLEASE READ--I have never written a negative review but this place actually calls for it. I traveled an hour and half to see a used car that was listed at a specific price. Before arriving I called to verify the terms, price, and applicable deals. Upon sitting down to discuss, I was shown 3k in additional charges that I could not verify--even with a google search. Additionally, the deal now no longer applied (as they admitted to relaying inaccurate info over the phone). I was then prompted to spend more for a 2021 model brand new. I considered my options and decided to put a hold on a vehicle that I was told by the manager "AL' would be brought in from Greensboro the next day (as they didn't have it on their lot). The hold amount to secure the car in Greensboro was 2500. The next day the manager explained the car needed to come from Virginia now and then driven to Fayetteville once inspected-- and finally brought to me in Raleigh with an added shipping charge of 400. I declined this as it was never the agreed upon deal. I told them I no longer would be purchasing and to refund the hold amount immediately. What makes this place scary is that they attempted to keep the 2500 with no intentions of reimbursing me. This is after multiple phone calls to their Finance division and managers. My calls were disconnected intentionally on multiple attempts. So much so that I had to use a different number to reach them--when I finally spoke to the manager he was beyond unprofessional and equally disrespectful. I cannot overstate this enough. I contacted my credit card company to report Fraud, and the Better Business Bureau was also made aware. Acura Corporate was sent these same details and to this moment I have not received my refund. Please take the time to go to Acura SouthPoint--it is another world compared to whatever is going on at this low level dealership. !BUYERS BEWARE!

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Candice Brenneman

I bought my Acura in Durham at Hendrick for a reason. However, I needed some maintenance done on my car back in November. I am a single female, so I used their shuttle service to go back home while my car was being worked on. The driver asked me out, but I told him I wasn't interested as he was married. He then obtained my phone number from their records and starting texting me. It was alarming as he knew where I lived since he had dropped me off. I told him to leave me alone. I contacted the manager and he was like, well he probably got the hint as you haven't responded. I told him that I didn't think that was the case, and basically the manager said that it's so bizarre and nothing they have experienced before. A few hours later, the shuttle driver gets off work and continues to text me wanting to come over. I reached out to the manager again and said that he's still contacting me. I sent all of the screenshots to the manager of the text message conversation. I also threatened to file harassment and/or breach of privacy charges if he didn't handle it, and finally he got the point. I shouldn't have had to reach out to the manager twice. I told several people at the dealership about the situation. They never offered to try and make things right or tell me how they addressed it with the shuttle driver. They have lost my business, driving to Durham is worth it as the customer service experience is 1000% better. I would give this place zero stars if I could.

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Lily O'Bryan

I went to Fayetteville Acura a month ago after totalling my car. I needed to get a new one the day I went. I told them I was interested in a specific vehicle they had and that I wanted to test drive it but that I was also interested in 2 other vehicles at other dealerships and would be going to see them after this one. I told them I wanted to test drive all of them before I made my decison. Keep in mind this entire time I was making it abundantly clear that I would only pay the online listed price.The test drive went fine but after we got back to the dealership I told them I wanted to leave to look at the others. They roped me into sitting in an office while I was asking about the price. They kept skirting around the price and saying they would have to talk to a manager. I already don't particularly like sitting in car dealerships, especially when I have a busy day all planned out, but when I know I'm being lied to, that's my cue to leave. So after about 20 minutes of sitting in this office I get frustrated and walk up to the salesperson and the manager myself and ask what the holdup is on the price. I expected the manipulation from the salesperson because that's their commission but I was not expecting it from the manager. He was rude and questioned me about the other cars I was looking at all while trying to rope me into a much higher price than what I wanted to pay. I promptly left once they presented me a paper with a price 7,000 higher than the online price. This business is nothing but corrupt liars and manipulation. They will waste your time stringing you along all the while trying to squeeze every dime out of you. Don't waste your time here, you'll get better service and price anywhere else in Fayetteville.

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Alyssa Martin

Fayetteville Acura is always amazing! I always have a great experience when I go! I purchased my RDX and got the deal of a lifetime! I’m extremely happy with my purchase & experience! Anthony was amazing! Extremely helpful throughout my entire process! I would definitely recommend this location!

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neokeez79

I have owned two Acuras and this dealership serviced them..they have great service and a friendly helpful sales staff

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nascar Fan

Unprofessional about the timing and rental car when asked for one. The new guy didn't know about the right kind of breaks. It was only supposed to be 1hr half now it's almost 3hrs with family! Don't think will be coming to this location , I rather go to Raleigh's with better coustmer care and knowledge!

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