Fiano Romano, Italy
Via Milano, 15
N/A
+39 7654014
Thank you for your response, Unfortunately I have to inform you that I would not write this if I was not 100% sure of it. I'm also not the only person who has had this problem at your hotel as you can see if you read the other comments on staying at your hotel. I certainly didn't bring the bed bugs out of the bus, because this was not the first hotel we stayed in, we were previously in a hotel where there were no problems with bed bugs, I also have proof that these bugs were there-I took a picture and on the internet you can see that they really look like this so it is for sure that you have bed bugs in your hotel. Also, the blood on the sheets was there when we arrived. There were bugs on every bed in the room. I'm really sorry, but I think you will have to take more care of hygiene and this problem if you do not want your guests to be dissatisfied and have big problems after staying at your hotel. I think this is unacceptable for a hotel with 4 stars. Best regards, Jovana.
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Nice service and clean
The hotel is located out skirt of Roma and require transport to get into town. Morning peak hours made tge situation worst. Better start off early. Simple and basic breakfast served in the hotel.
No water bottles given, no toiletries provided, the hotel staff showed an unhappy face when we get hot water from them. Most of the doors are not in good condition, difficult to open & close. Furniture are old. Carpet is dirty.
The staffs are very helpful. The rooms are nice!
There was no toilet cover in the bathroom. I asked them to change the room or please bring the cover of toilet. However they suddenly got angry to us... the reason was I did'nt check the bathroom earlier when I enter the room. They suppose to check it before giving us a room. It was first time to have this special experience in my life. Unique service.
Rooms facilities required immediate attention.... toilets, TV, electrical power points requires replacement, finding malfunction ...
Its looks quite modern from the inside, but I couldn't lock my door so I told the staff that the lock was broken. They said they are going to fix it but they didn't. When we left, it was still broken, and we werent the only ones on our floor with this problem. Its quite far from the city centre, it's outside Rome so you will need 20min at least to enter Rome.
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