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+441926818800
Ordered two LP frames one of which arrived damaged. The packaging was absolutely diabolical so its not surprising. When you complain, they send out a pre-paid second class label and expect you to take it to your nearest post office. It's not my fault so why should I go to that inconvenience.Why can't they arrange a courier to collect it? AVOID
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Ordered a personalised gift on the 9th of December 2020. Paid for next-day delivery. A week later I emailed, Condescending customer service staff said the fine print said: next day delivery still included the extra 5-7 days for the personalization. Made sense, I thought. Waited... Christmas came, went, New year's day, came and went Still haven't received it....I occasionally wonder whether the item could have got to me sooner if it escaped and planned to hitchhike through a blizzard on its little steel legs....ah, the Musings of a disappointed client. Enough said.
Ordered 4th December some of the personalised order came, had 2 notifications that stock was out of date. When I called 21st December to find out when delivery would be the lady didn't know. She confirmed it hadn't moved, whatever that meant. I asked if they would be here for Xmas, but she couldn't confirm. Cancelled the order and placed an order with Amazon for next day delivery with brilliant tracking updates along the stages!
Do not buy from them. I have to say I feel like I have been royally ripped off with what is basically someone printing some photos onto photo paper. They purport to sell it as if it comes with a frame and do not make it clear in all the marketing that it is literally just printed onto photo paper. No frame. You might as well do it at home, or ask a friend who does photo printing! They say in the list that you get a 1 x Personalised Multi-Photo Collage Print but it is disingenuous to show it in frames in every single photo. There are no reviews for the product, nor any way to leave one to warn all unsuspecting customers.
I ordered a christening bible for my latest grandson . It was delivered on time as promised and the printing on the cover was beautifully done. Actually my 3rd bible all my grandchildren have their own . Cannot fault the service l have received on all 3 occasions.
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