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Negozio TIM

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Firenze, Italy

timretail.it
Cell phone store· Cell phone accessory store· Mobile phone repair shop· Telephone company

Negozio TIM Reviews | Rating 4.3 out of 5 stars (5 reviews)

Negozio TIM is located in Firenze, Italy on Piazza della Stazione, 60/61. Negozio TIM is rated 4.3 out of 5 in the category cell phone store in Italy.

Address

Piazza della Stazione, 60/61

Phone

+39 552399436

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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Anh NQ

I should say that I hate TIM because they charged me a lot of money every month without reasons. I has finally changed to Vodafone and I wish I could do it earlier. However I have really good impression of this Tim store. Staffs were so helpful and attentive. When I was using Tim operator, they used to support me to charge money, active this package, find information, etc. I give 5 stars for their customer-driven employees, not for TIM operator.

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Goran Stojanov

TIM as a provider is a complete rip-off. 35euros for 20Gb of internet (no calls or messages included) and while I was getting the SIM card no less than 3 people complained that they got a bogus charge of exactly 1.5 euro on their number for making a call or sending a message (which should be impossible to do because the package doesn’t include calls or messages). I thought it was just something they did wrong. Lo and behold 4 days later the exact same charge of 1.5 euro appears on my number and I then had to pay their minimum amount of credit recharge which is 7 euros (because they had shut off my 4g internet without even a text message, leaving me high and dry on the highway with no way to use google maps). How the f*** can I have negative 1.5 euro credit on a prepaid number? Do you even know what prepaid means? Tourists beware and stay far far away! Employees at this location speak English and are friendly. Still knowingly rob you blind tho. Edit: I don’t know how to respond to the below reply other than editing this review. I have used neither FaceTime nor iMessage (or any other service apart from google maps really). I understand you would always give a standard template reply to any negative review and it will always only be my word against yours. That doesn’t change the fact that I have been charged 7 euros extra for a 35euro service arbitrarily. Judging by many reviews of TIM on multiple platforms including Google Maps, TripAdvisor etc. hundreds of people have been subject to such unfair and predatory practices. My bad experience was neither the only one made public, nor the only one I personally witnessed. Have a good day.

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Mayor McCheese

A good place to get the Tourist SIM package - many TIM stores are treacherous for that since the store gets no commission on it. But the people working here are great.

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Jonathan Goodrich

This place is a scam. They do not explain what their plans actually include and end up selling you a ridiculous plan for non-Italians with heaps of added clauses to extort money from you. Also there is apparently no information in store to outline the terms and conditions, that is for the consumer to research, it cannot he provided in store. Do not trust the useless morons that work here, I strongly advise you get your sim somewhere else. Not worth the hassle or the wasted time spent trying to reason with an idiot. It would be an insult to the word useless to even suggest that this place is useless.

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Zaki Ansari

They can speak english and they are very kind and also helping you for every thing I am always going there

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