Firenze, Italy
A vespucci airport
N/A
+39 55307370
Awful. Waited for two hours in line and another 30 minutes to actually get the car. We were served by Hertz rather than Thrifty, who were running another two rental companies too. Lots of staff stood doing nothing. We finally get served and are advised we have been "upgraded", but we took that as they didn't have the car we had reserved so were giving us whatever they could find, further evidenced by the same thing happening to the previous customers. When we returned the car, there was no instruction that it was to be left with Hertz, which left us driving around trying to find the Thrifty drop off spaces. All in all the operation there was woefully inadequate and disorganised. I won't be using Thrifty (or Hertz) ever again and strongly urge others to do the same.
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Wasn't my best rental experience getting the car. Long wait, no air-conditioning even though booked. Dirty car. Update. So for some unknown reason I got a 40 rebate on the rental. No explanation just the visa credit. I would have rather had a clean car with air. But hey thanks Thrifty.
Staff were friendly and generally excellent
Div
Mi hanno fatto saltare la prenotazione prepagata con autoeurope. Ufficio chiuso nonostante dovesse essere aperto in base agli orari riportati. Dirottato su hertz. Hertz in overbooking senza macchine dal giorno precedente. DA EVITARE COME LA PESTE.
خدمة تاجير السيارات جيدة وكانت السيارة حسب المطلوب وتم تجهيزها واستلامها في وقت معقول
Belle auto, personale preparato
Deli
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