Firenze, Italy
Via dei Serragli, 6R
N/A
+39055268510
Be careful, your money might be gone! Cancelled the reservation at their own request, promised to refund the money and are then ignoring and not answering emails anymore over months. I can only warn everyone booking anything through this company. Highly unprofessional!
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I am very disappointed with Windows on Italy. We always go to Florence twice a year and since 2014 we have been renting our apartment through Windows on Italy. This year 2 days before our trip I was rushed to the hospital for an emergency surgery and I was not able to travel because of that. We contacted Windows on Italy asking for a refund, at least a partial one, or a credit towards another rent, but they refused to do it. We even sent them the doctor's papers and they did not even acknowledge that. Anyway, very disappointed and I'll be not using their services again. Be aware that they will not refund your money even if there is an emergency. It appears that it does not matter to them if you are a loyal customer or not. I'll be using Airbnb for now. Update: 11/28/2019 - I had given them a one star before and I'm now updating my review to 5 stars to reflect what happened after I was contacted by Windows on Italy. After replying to the owner's response, I was contact by Thais Benedetti, Guest Experience Specialist, and she asked for the details of the misunderstanding. She offered me full refund or credit towards a new rent. After choosing the credit, I'll be seeing them back there in Florence in April. I'm very happy with the resolution and Thais' effort to resolve it quickly and to satisfaction of both parties. At the end it was a big misunderstanding and she showed that Windows on Italy cares for its customers. Francis.
If you are looking for an apartment that will be central to exploring all Florence has to offer this is the place! We easily walked there from the train station and our wonderful greeter was there waiting for us to show us into the apt and how it all worked. What a great welcome! There are restaurants, markets, and all the must-see tourist attractions within easy walking distance. The apt is setup wonderful for multiple people to have privacy and yet there are large outdoor and indoor spaces to be together. Fantastic apt with everything you could ask for! Service from the hosts makes it exceptional! Thanks Emma and Saeed for your help to make our stay so fabulous!
Our Florence apartment was perfect for us in terms of location and layout! The Windows on Italy website photos and descriptions of the amenities are accurate in every way. The Guest Experience team, available by phone 24/7, offered completely personalized attention at each step of our trip from reservations to our arrival, our stay, and our departure. Our reservation/sales specialist, Laryssa, made sure the booking and payments went smoothly. During our visit, Thais Benedetti was wonderful, always available by email, responding quickly to questions about the apartment and the city, as well as arranging for an early taxi the day of our departure. The team really helped make this a great vacation and of course we have already made plans to return!
We are so happy that we booked with Windows on Italy and have recommended them to friends. Our questions were answered quickly and efficiently and everyone was friendly. We loved everything about our apartment. Thank you to Thais and Jennifer for their help before we arrived and throughout our stay.
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